Chatham Parkway Collision
In operation 25 years.
Chatham Parkway Toyota/Lexus is a full service collision center. We are the only factory Toyota / Lexus Certified Collision Center in the Costal Empire and the Low Country. We work on all makes and models. We work with all insurance companies. Our technicians are I-CAR , ASE and factory certified. Our goal is to provide quality repairs in a timely manner.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
More communication -- more frequent updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would advise the third party of the key issues that need clarification before repair starts
Repair Quality - 5.0/5.0 -
IT WOULD HAVE BEEN better to have been advised how long the car was going to be required to remain in the shop prior to the car being submitted for repair.
Customer Service - 5.0/5.0 -
IT WOULD HAVE BEEN better to have been advised how long the car was going to be required to remain in the shop prior to the car being submitted for repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service and they gave me frequent updates
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The work that was completed was fine however there is still a portion that has not been completed because we are waiting for a part
Customer Service - 5.0/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Work seems good so far. Car seems to have been repaired well. Time will tell. Areas of improvement should be managing timelines and communications. My car was there for about a month. Communication about timelines was poor. Never got a call from anyone to explain why it took so long or what were the issues. I had to call myself and simply accept the timelines because the car was disassembled and unworkable. You gotta do better that that! In short, nice job by the people who fixed tge car and poor job by management and customer relations staff.
Customer Service - 2.5/5.0 -
Poor or no communication. Not good customer service. But the technicians who worked on the car seemed to have done a nice job. Management and processes, especially client relations, needs improvement. I’d recommend some external firm be hired to map out the customer experience and improve upon it,
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great Looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Verily likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was very satisfactory!
Customer Service - 5.0/5.0 -
They were friendly and very helpful in coordinating and getting me a rental car!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The repair was great! Beautiful job! The car looks great. Staff at CPC were awesome! Everyone was friendly and professional. The insurance guy was not communicating with me so I dealt with CPC directly to get status updates, etc.
Customer Service - 5.0/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The young lady that handled my claim was very knowledgeable, professional and such a sweet young lady explained everything to me where I could understand what was going on
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The initial repair to our Grand Highlander hood had 2 paint defects that needed to be repaired. After bringing the car back in to repair the defects, the car had to be left over the weekend. I picked the car up after the weekend and the repair looks great. I had to return the Rental car I was assigned, which was a bit confusing upon return. My only issue with the work done is that the car was not cleaned up after all that we had gone through for this repair. The cars is covered in what I assume is paint/polish dust from buffing. Also, I had to personally return the Rental car. It would have been nice if someone from the Collision shop could have handled that for me. This is more a matter of convenience and was not a big deal. I was more upset that the car had not be cleaned.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service