Chaz Limited Collision Express Downtown

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I think I’d say the finished product was good but I don’t think I would recommend it due to how long the process took

Repair Quality - 2.5/5.0 -

I think the car turned out great but the wait was the problem, the vehicle was dropped off and wasn’t touched maintenance wise for over a week (atleast that’s what I know from the text update saying it hasn’t been worked on yet but is next in-line expected to be worked on by the Thursday) over a week later. The issue I have is that if the vehicle wasn’t ready to be received then I shouldn’t have been told to drop it off it was a slow process from drop off to completion that I think if managed better could be cut down significantly. That being said the car turned out great and the technician was able to buff out a scratch that was found after completion that was believed to of happened during the maintenance. The issue once again was the poor planning on the maintenance process it doesn’t make sense to have a car sitting there when the owner could still be driving it instead of borrowing a car or worse renting a car.

Customer Service - 4.5/5.0 -

The technicians were great and the front desk team were on point as well the only issue was the scratch that wasn’t on the car before I dropped the vehicle off but it was fixed promptly

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

All and all i was very satisfied however the fees for a rental car and the time i was allowed coverage for a rental car were to real close to ending. My car was drivable, I brought my car in with an expected turn around time and my car was delayed due to multiple cars ahead of it. I could have continued to drive my car for 2.5 weeks when the backlog was over. It would have been less stressful if the request to bring in my drivable car closer to when the work could begin.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

My car was dropped off when Chaz Limit made an appointment and they estimated that they would fix my car in about 2 weeks. But it finished after over 7 weeks and after I got my car back they fixed the back area and under the trunk area notice the scratches showing. They're updated communication was very efficient but they never responded back when I asked them about the status of my car.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Replaced rear bumper was loose and had to be adjusted upon agreed vehicle pick up time.

Customer Service - 2.5/5.0 -

Front desk female representive gave me a wrong appointment date, which I took personal leave for and I had to return on another day. She did not acknowledge customers upon entering the shop, ate lunch and licked her fingers at front desk. Very unprofessional. Repair took 10 days- way longer than expected. The estimator Jordan did a great job- despite miscommunications from front desk staff.

Returned Clean

My Experience - 0.0/5.0 -

The repair took way longer than we were initially told to expect. I didn’t feel like whoever was updating me knew anything about what was going on, and when I asked them to go talk to the tech working on my car to find out, they didn’t get back to me as they promised. Nobody could explain to me why my car was there a week and a half before anybody touched it, that cost me about an extra $500 in rental car fees, and if I could have been driving it during that time, I would have preferred that. So, in summary, the communication was lacking, and because Chaz did nothing to manage my expectations it took a lot longer to fix than I thought it should have.

Likely to Recommend - 1.5/5.0 -

If the friend or family members were not relying on their vehicle being returned in a timely manner or if they didn’t need to pay for a rental out of pocket, I’d recommend Chaz based on my repair.

Repair Quality - 2.0/5.0 -

The repair looks fine, but the timeliness and the communication was lacking.

Customer Service - 1.5/5.0 -

I asked for communication a couple of times and didn’t get any response. The front desk person or whoever was giving me updates didn’t know really what was going on. When I called, they went off the notes in the computer. Then when I came to pick up the car, there seem to be some attitude going on. I don’t know what the deal was.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The vehicle repairs were done but the interior of the back seat is a tire mark that now won’t come off my leather. This was from a new tire sitting in the vehicle for a long stretch without anything put underneath it. The tire stained my back leather seat. The exterior repairs were done as State Farm requested but when i picked it up I noticed this tire mark which wasn’t there prior. This vehicle was at the repair place for over 3 months so I have no idea how long the tire sat in the vehicle causing the stain.

Customer Service - 5.0/5.0 -

The office staff very nice

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Jordon do a great job explaining thing to me. But the individual that did the job didn’t follow the instructions.

Repair Quality - 2.5/5.0 -

The work was not completed in a timely manner

Customer Service - 3.5/5.0 -

Work was done on a timely manner

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I appreciated the continued texts and phone calls as to the progress of the repairs because there were delays of ordered parts, etc. The vehicle looks great and the staff - particularly the Jordan - was friendly and helpful.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my first and hopefully only experience in what I've come to know is an extremely busy industry. And yet the Chaz team made my experience personal and fluid. Chaz team provided transparency and honesty with multiple communications throughout the process keeping me informed with where and how they processed my claim. The face of Chaz, front desk and estimator, kind, informative and patient. Service provider is a tough gig. Job well done and much thanks. Should I have the misfortune of another banged up auto I know where I'll call for service.

Likely to Recommend - 5.0/5.0 -

Thanks again for the help.

Repair Quality - 5.0/5.0 -

Chaz transparancy throughout the process is rare in the service provider industry and much appreciated.

Customer Service - 5.0/5.0 -

Similar as my first comment. I'll add that the estimator and front ofc folks to be kind and informative.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am beyond satisfied. The fix was completed way faster than expected, the communication was fantastic, the fixed area looks brand new and when I picked it up, it had been washed and beautifully detailed. I could not ask for better service. I will always come back to Chaz Limited!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Well first of all I wanna thanks all your teams for a great job to my car although you guys really busy but they able to get it done on time , what an excellent job Thank you so much.

Likely to Recommend - 5.0/5.0 -

I recommend many times with my friends

Repair Quality - 5.0/5.0 -

They did 100 percent good job.

Customer Service - 5.0/5.0 -

They did a great job.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

i trust the work in Chaz limited auto body shop without any complain. I always choose that place because the work is guarantee..

My Experience - 0.0/5.0 -

I feel like the paint color doesn't match the rest of the truck. I had two magnetic flag decals on the front fenders of my truck. When I got the truck back, they were gone. When I questioned Chaz as to their whereabouts, they asked the detail crew about it. Their response was "they washed off". Of course they washed off, they were magnets. I'll know better next time and will remember to remove them.

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

They threw away 2 magnetic American Flag decals that were on the driver side and passenger side fenders of my truck while in detail

Customer Service - 4.5/5.0

Returned Clean