Chilton Auto Body Hayward

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The overall experience with CarStar Chilton Auto Body in Hayward was excellent, from beginning to end. Very friendly, helpful and knowledgeable staff. I plan on going back for any paint or body work that I may need in the future. Highly recommended !!!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

I’m very pleased with the service I received and my vehicle looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great. It was returned to me with repairs completed and very clean.

Customer Service - 5.0/5.0 -

They did a really great job.

My Experience - 5.0/5.0 -

The work was done rather quickly and was done well

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was glad to have the car repaired in just a few business days!

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Will recommend to family and friends, will be bringing my vehicles here in the future

Repair Quality - 5.0/5.0 -

Very fast, professional job done on vehicle. There was a couple of fastener pins that were not out back on the car but everything else was done great.

Customer Service - 5.0/5.0 -

Very helpful and informative

Returned Clean

My Experience - 5.0/5.0 -

Excellent job, including matching paint on my 10 yr old car.

Likely to Recommend - 0.5/5.0 -

First of all this is to identify the incompetence at this establishment. Chose this body shop as it was close to my residence. Employee JUSTIN IS A CUSTOMER SERVICE DEAD BEAT. Went to pick up my car to find paint overspray cover my ENTIRE vehicle. So had to come back for a third time. Picked up again to find out that there is paint overspray INSIDE my car. Went for a forth time. DID they rid of it?? No! So had to come back a 5th time to find out the manager is in a meeting. So NOBODY else was aware of the guy showing up that had paint overspray inside & outside of his vehicle. Brilliant. So i was super upset about having to come back for a 6th time. NOPE! Absolute INCOMPETENCE! So because i didnt have a Mercedes Benz or a Porche, my car gets neglected enough to make a mistake of that magnitude???!! I called the manager, George, who said, “yeh come on in we will take care of it.’ Yeh but how many time is one going to have to return to get their car back the same way it was minus the obvious damages that were repaired via insurance claim. So in conclusion, DO NOT CHOOSE CARSTAR AUTO!! The level of incompetence is high enough to share on this survey

Repair Quality - 0.5/5.0 -

First of all this is to identify the incompetence at this establishment. Chose this body shop as it was close to my residence. Employee JUSTIN IS A CUSTOMER SERVICE DEAD BEAT. Went to pick up my car to find paint overspray cover my ENTIRE vehicle. So had to come back for a third time. Picked up again to find out that there is paint overspray INSIDE my car. Went for a forth time. DID they rid of it?? No! So had to come back a 5th time to find out the manager is in a meeting. So NOBODY else was aware of the guy showing up that had paint overspray inside & outside of his vehicle. Brilliant. So i was super upset about having to come back for a 6th time. NOPE! Absolute INCOMPETENCE! So because i didnt have a Mercedes Benz or a Porche, my car gets neglected enough to make a mistake of that magnitude???!! I called the manager, George, who said, “yeh come on in we will take care of it.’ Yeh but how many time is one going to have to return to get their car back the same way it was minus the obvious damages that were repaired via insurance claim. So in conclusion, DO NOT CHOOSE CARSTAR AUTO!! The level of incompetence is high enough to share on this survey

Customer Service - 0.5/5.0 -

First of all this is to identify the incompetence at this establishment. Chose this body shop as it was close to my residence. Employee JUSTIN IS A CUSTOMER SERVICE DEAD BEAT. Went to pick up my car to find paint overspray cover my ENTIRE vehicle. So had to come back for a third time. Picked up again to find out that there is paint overspray INSIDE my car. Went for a forth time. DID they rid of it?? No! So had to come back a 5th time to find out the manager is in a meeting. So NOBODY else was aware of the guy showing up that had paint overspray inside & outside of his vehicle. Brilliant. So i was super upset about having to come back for a 6th time. NOPE! Absolute INCOMPETENCE! So because i didnt have a Mercedes Benz or a Porche, my car gets neglected enough to make a mistake of that magnitude???!! I called the manager, George, who said, “yeh come on in we will take care of it.’ Yeh but how many time is one going to have to return to get their car back the same way it was minus the obvious damages that were repaired via insurance claim. So in conclusion, DO NOT CHOOSE CARSTAR AUTO!! The level of incompetence is high enough to share on this survey

Likely to Recommend - 0.5/5.0 -

You could not pay me to recommend them and I will be posting on social media about the awful service received.

Repair Quality - 0.5/5.0 -

There are plugs that are missing from the bumper they repaired.

Customer Service - 0.5/5.0 -

Their customer service is horrible they act like they are doing you the favor of repairing your car. They were inept at servicing my vehicle and outside of the fact that they would have charged me a fee to take my car for repair elsewhere I would have.

My Experience - 5.0/5.0 -

They made sure that everything was completed and nothing was missed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied

Customer Service - 5.0/5.0 -

They were quick and efficient with the repairs, they gave me updates to the completion.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Very well done! Love how the car looks now! Thank you for the speedy repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Dude, Sommer at the front desk went above and beyond. I don’t know what all she does but home girl needs all the raises.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Sommer was amazing at first finding me since there was a glitch when the insurance had my car dropped off and then keeping me updated in the process

Returned Clean

My Experience - 5.0/5.0 -

Very professional and nice service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

To be honest this is the only thing I was happy about.

Customer Service - 2.5/5.0 -

The body work on the car was good. It's that everything else was not. What it comes down to is there was no communication. To start off it seemed like everything was gonna go well when I took my car in to get the new estimate done. However from that point it took about a week and a 1/2 to get a reply on when I was going to be able to bring my car in. I decided to call because I had not heard anything back from The Body Shop. When I called I was told that The Body Shop did contact me but there was no answer. I asked what phone number they were using, turns out, they had a wrong number. Which baffled me, because you guys (CSAA) sent all my information to them. Apparently they did not have the correct information. I got busy, but I finally found time to bring the car in. It was on the afternoon of Wednesday 3/16. They took the car and had it done on Friday 3/18. I was told the car would be ready in the afternoon. I work in the city, I sent my fiance to pay the bill and get my key. The shop told us to leave the rental car in their garage port and to put the key in their mailbox. That's exactly what I was going to do, however I called the rental agency because they asked me to call them when I was returning the car. They told me I needed to return the car because there was no verification that I was dropping the car off at the auto body shop and that they were going to charge me for the next couple of days. So I rushed to get the car to them before they closed at 6 o'clock. As I arrive I was greeted by the rudest agent Hertz has ever produced. I returned the car and asked the gentleman now that I had returned the car, how am I supposed to get to mine? He snarly replied, "I can give you a ride, but I don't have to." I was stranded three miles from my car on a cold rainy day. In conclusion, I was not happy with the service all around and the communication between all the parties.

My Experience - 5.0/5.0 -

My truck needed some minor adjustments that Carstar took care of immediately. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0