Chris Auffenberg Ford
In operation 40 years.
ford/Lincoln dealership
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Everything looks good
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my car in after it was hit. I showed the dealership where the scratches and paint chips were. There was no previous damage to the vehicle. They did a terrible paint job and did not fix the chips in the paint. And are refusing to fix their terrible job.
Customer Service - 0.5/5.0 -
I brought my car in after a man backed into my vehicle. I showed the dealership where the damage was. There were scratches and paint chips all on one side of my bumper. I was informed that it would all be fixed and build to the insurance company. However they did a terrible paint job. And are now refusing to fix it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
always courteous and do exceptional work go above and beyond to take care of customer needs and concerns
Customer Service - 5.0/5.0 -
Courteous and very good work. Went the extra mile any time they could
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beyond all expectations. Excellent job on repair in very timely manner.
Likely to Recommend - 4.0/5.0 -
Ray tried his best, no one else was in touch with us.
Repair Quality - 4.0/5.0 -
We have not yet picked up our car as we live 30 miles from the shop (one way) and we have to arrange for transportation to pick it up. That was not offered to us by either the dealer or Liberty Mutual.
Customer Service - 3.5/5.0 -
Communication failure. We are requesting a complete breakdown of charges. If the dealer can provide them, fine. If not we will ask Liberty to investigate them. Otherwise, Ray did give us an assurance that everything would be taken of and he tried to save us $$ where he could. This deer accident was not our fault. Our vehicle was stationary when it happened. Sincerely and hopefully, your customer for about 15 years, Dennis Rylee
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
repair parts where hard to get
Customer Service - 5.0/5.0 -
Team was very helpful and attentive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Kept me informed step by step
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
They had to re align the front end before I could receive the car. They re aligned it and it looks good now
Customer Service - 4.5/5.0 -
Ray was very helpful and kept me informed through the repair process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am a difficult person to please and your body shop really surpassed my expectations. I cannot express how happy I am with the workmanship and the color match.
Repair Quality - 5.0/5.0 -
Now that we have the vehicle I cannot say enough about the quality and workmanship.
Customer Service - 5.0/5.0 -
Hats off to your body shop!! I really didn't think the paint would match and was positive that I would have to bring it back for something. Well I was wrong and very impressed to the quality of the workmanship. I found a missing pushpin and the headlight beam is off a bit but nothing I don't mind tinkering with. Outstanding work ladies and gentlemen! You have earned yourself another customer. Thank you very much!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good