Chris Auffenberg Ford
In operation 40 years.
ford/Lincoln dealership
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The repair and paint are excellent. The communication was not acceptable. A one week repair stretched out over three weeks. My upset is that I was never called a single time during this period. I had to initiate communication on my own to to determine progress to completion. I was lucky that I had an extra vehicle and could work around the lengthy repair period. For other people this could present a real inconvenience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only problem was mud flap rubbing on tire.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Based on what I can see and have accessed to date, the repair looks to be done very well.
Customer Service - 4.5/5.0 -
Other than some trash being left in my car, Chris Auffenberg was great to work with and the repair was completed professionally and on time. The shop manager (Ray) was extremely courteous and helpful. The cooperation between them and Enterprise made using the rental for 2 days very easy.
Likely to Recommend - 4.0/5.0 -
Probably would
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 1.0/5.0 -
The shop is close to my house but the lack of communication made the process unbearable.
Repair Quality - 2.5/5.0 -
The repair was fine. It was slow but I have not noticed issues yet. They did put my license plate back in a strange place (different from where it was when I dropped my car off).
Customer Service - 1.0/5.0 -
The communication was HORRIBLE. When I first scheduled my repair that did not call me to reschedule until the day that I was supposed to drop my car off. A part was on backorder for 2 months and I was not updated at all about this situation unless I called them. When they finally dropped my car off they never gave me updates. I dropped off my car on Monday and they told me it should be finished on Wednesday. When I still hadn't heard anything at the end of the day on Thursday I called them. They told me my car would be finished the next day. Friday evening I had to call them again and they finally told me that they had to order another part and it wouldn't be finished until the next week. The extended time was frustrating, but what was worse was that they did not inform me when the schedule changed. It was very unprofessional and ridiculous!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Due to parts back ordered it’s not totally complete.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job I am.pleased
Customer Service - 5.0/5.0 -
A better person to deal with Roy was great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work on my car and great customer service.
Repair Quality - 5.0/5.0 -
When I went to pick up my car, it looked almost like new.
Customer Service - 5.0/5.0 -
Ray was very accommodating and willingly changed my drop off plans because of my work schedule change.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks grest
Customer Service - 5.0/5.0 -
Sharp and clean done timely. Friendly too
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The Auto Body shop manager Ray was very helpful, courteous and professional in repairing the damage to my car. I was very satisfied with their service.