Chris Automotive

4.9 (264reviews)
97%
349 Route 52,  Carmel,  NY  10512

In operation 35 years.

Established in 1991, Chris’ Automotive is a full-service mechanical and autobody repair shop located in Carmel, New York. We are an independent, locally owned shop and have been in operation 29 years. We are here to help you in any and every way with your car! With our convenient location, flexible hours, free estimates, mechanical shop, autobody shop, towing services, direct insurance billing, Chris’ Automotive is your one stop shop for everything automotive related. At Chris’ Automotive our goal is to make your experience as simple and easy as possible for you as our customer. Chris’ Automotive customer satisfaction and quality repairs are our number one priority. Feel free to call or email us with questions!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (264)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff described as courteous, professional, accommodating, and genuinely caring. The quality of body work and paint is highly regarded, with repairs making vehicles look brand new and achieving excellent color matching without defects. Communication stands out as a strength, with regular updates via email and phone calls keeping customers informed throughout the repair process. While some repairs took longer than initially expected due to parts availability, customers appreciate the transparency and understand these delays are often beyond the shop's control. The facility maintains clean standards and customers frequently express willingness to return and recommend the shop to others.
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"You guys did an amazing job. The quality of the body work and the paint is 1010! There is no over-spray, fish eyes or orange peel. ..." Read more
"The service center did a fantastic job removing the deep scratches on my car and making it look like new!"
"... place! Everyone is kind and clear and efficient. My car way damaged and came back looking new. Also appreciate the detailing cleaning job so much." Read more
"Everything was perfect. Car came back beautiful, like it never happened. They washed and detailed it after the work so it ..." Read more
"Excellent service and craftsmanship. very pleased!"
"They kept me up to date on what was happening with my repair every step of the way. They finished ..." Read more
"I received an updated information by email almost every week."
"I got a call saying that my part was in and later in the day a call saying it was ready."
"I was very happy with them communicating with me about my car and letting me know that had to Order more parts ..." Read more
"Sent me emails"

My Experience

Toni and Tara did an outstanding job with handling my claim and estimate. They also kept me notified of the progress.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

We were completely satisfied, we let them do some automotive work on the car besides the body repair.The staff were very nice to work . If needed we would go back there .

My Experience

The best service you could ask for and excellent work! 110% satisfied! Thank you

Likely to Recommend

Repair Quality

Excellent service and craftsmanship. very pleased!

Customer Service

Terrific

My Experience

Great job with the repair. Terrific staff at the repair center.

Likely to Recommend

Repair Quality

The service center did a fantastic job removing the deep scratches on my car and making it look like new!

Customer Service

Customer service is great. Wonderful staff.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Work was completed when estimated and was performed perfectly. It looks like my car was never hit. I would recommend Chris's Auto Body to everyone.

Likely to Recommend

Best Autobody place around.

Repair Quality

Great work and great people.

Customer Service

Toni is awesome in every way!

My Experience

Amazing service and customer care. We can't thank you all enough for doing such a phenomenal job on my truck. It was done so well and so quickly and with such great attitudes. You are the best!

Likely to Recommend

Repair Quality

Customer Service

My Experience

You did a great job fixing my car. It just took a lot longer then I expected, but it wasn't your fault since you weren't sent the right parts. But I'm back on the road again, so I'm happy the work is done.

Likely to Recommend

I'd tell them about my experience with the parts problem, but also that you did a good job.

Repair Quality

As I said in the earlier survey I filled out, I'm happy with the work done. It took about 6 weeks, so that was a bit long, but I understand you had problems getting parts.

Customer Service

The people handling customer service were very nice and helpful.

My Experience

They kept me updated during the fixing of my car

Likely to Recommend

Repair Quality

Great service

Customer Service

Likely to Recommend

Yes I would

Repair Quality

They kept me up to date on what was happening with my repair every step of the way. They finished on or around the time they said they would, granted they did not need to wait for parts on back order, but it was on time like they said.

Customer Service

Everything was perfect. Car came back beautiful, like it never happened. They washed and detailed it after the work so it shined when I drove it away.

Likely to Recommend

Repair Quality

I was very happy with them communicating with me about my car and letting me know that had to Order more parts for my car. The staff was great answering all my questions and keeping in touch with me as to when my car would be ready for pick up. I hit my ca back when promised and I would recommend them for there work and great job

Customer Service

My Experience

Likely to Recommend

Repair Quality

Everyone at the center was very professional and helpful. Work took a few days longer than expected. But that's understandable. Great results and great experience overall.

Customer Service

My Experience

Thank you for your emails. I received your emails almost every other week to tell me about my car's repairing progress up to date. I like this type of updated information, thanks.

Likely to Recommend

They always work professionally.

Repair Quality

They sent emails to me periodically to tell me about repairing progress up to date and which helped me scheduling day-to-day work.

Customer Service

My car's rooftop dent is completely fixed on time. Thank you for your beautiful job.

My Experience

Friendly, caring staff make all the difference in the world. You’ve hired a great team!

My Experience

Likely to Recommend

Ive already started telling people about how incredible my experience was.

Repair Quality

Everyone worked very hard to make the experience easy and painless for me.

Customer Service

You actually came to pick me up when my car was ready! Im speechless!

My Experience

Made everything easy .

Likely to Recommend

Repair Quality

Body repair on the car was good . I also had oil change and tire rotation done . once i started driving home tire pressure light came on , had to stop and fill . Then a warning light appeared saying that the oil was overfilled .

Customer Service

You guys are very nice and made things easy .

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Love this place! Everyone is kind and clear and efficient. My car way damaged and came back looking new. Also appreciate the detailing cleaning job so much.

Customer Service