City Auto Body

4.9 (448reviews)

98%

(616) 842-6560

12 N Beechtree St, Grand Haven, MI 49417

98%

12 N Beechtree St
Grand Haven, MI 49417

Get Directions Website Email

About City Auto Body

12 N Beechtree St
Grand Haven, MI 49417

Get Directions Website Email

In operation 38 years.

City Auto Body is an independent body shop, that also provides mechanical repairs. We have long term employees that work together to achieve a repair experinence that exceeds your expectations.

Services

Free Estimates
Insurance Company Assistance
Full Service Mechanical

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (448)

Sort By:
Newest
Rating

441 Customers Rated

5 Stars

87.1% Complete

(390)
4 Stars

8% Complete

(36)
3 Stars

1.6% Complete

(7)
2 Stars

0.9% Complete

(4)
1 Star

0.4% Complete

(2)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise City Auto Body for delivering exceptional repair quality, with many noting that their vehicles looked as good as new or even better than before. The shop receives high marks for thoroughness, attention to detail, and going above and beyond expectations, including complimentary interior and exterior detailing that frequently surprises and delights customers. Service is widely described as friendly, professional, and welcoming, with customers feeling genuinely valued rather than just another number. Timeliness is another strong point, with numerous customers reporting their vehicles were completed on time or ahead of schedule. Some customers noted they would appreciate more proactive end-of-day updates when repairs extend beyond the estimated timeframe, and a small number mentioned minor issues discovered after pickup. Overall, the overwhelming majority of customers express strong satisfaction and enthusiastically recommend City Auto Body for all repair needs.

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Service Quality
Timeliness
Communication

"Absolute artistry! Very impressed with quality of the repair and the very appropriate pride in the work. Highly ..." Read more

"... best repair shop and we will never go anywhere else. They are professionals and perfectionists!" Read more

"The quality of repair is beyond perfection."

"Accurate, professional, quick and exceeded my expectations on every level. Great job!"

"City Auto Body did a beautiful job repairing extensive hail damage to our 2024 BMW."

"They were done a day early so. I was more than happy about that"

"... the inside totally unexpected but I loved it and I got my car back earlier than expected as well! Great work!" Read more

"They were on time with getting me my vehicle back. 100% satisfied with their service"

"I was very impressed with the job that was done. Everything was completed on time. Couldn't be more pleased."

"... of the work not just the QUANTITY in a set time. QUALITY over QUANTITY will ALWAYS win in my book." Read more

"... my car and wrote an estimate up in a few minutes. I was called during the repairs to update me. I was very happy with the customer service." Read more

"Customer service was excellent from start to finish."

"Shop was very diligent in making sure I was aware of issues."

"Their customer service is top tier. They communicate well and they take great care of you"

"But I think that when vehicle is kept overnight a call should be made at the end of the day to owner."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication