City Auto Body
12 N Beechtree St,
Grand Haven,
MI
49417
USA
In operation 38 years.
City Auto Body is an independent body shop, that also provides mechanical repairs. We have long term employees that work together to achieve a repair experinence that exceeds your expectations.
Services
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise City Auto Body for delivering exceptional repair quality, with many noting that their vehicles looked as good as new or even better than before. The shop receives high marks for thoroughness, attention to detail, and going above and beyond expectations, including complimentary interior and exterior detailing that frequently surprises and delights customers. Service is widely described as friendly, professional, and welcoming, with customers feeling genuinely valued rather than just another number. Timeliness is another strong point, with numerous customers reporting their vehicles were completed on time or ahead of schedule. Some customers noted they would appreciate more proactive end-of-day updates when repairs extend beyond the estimated timeframe, and a small number mentioned minor issues discovered after pickup. Overall, the overwhelming majority of customers express strong satisfaction and enthusiastically recommend City Auto Body for all repair needs.
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Service Quality
"Absolute artistry! Very impressed with quality of the repair and the very appropriate pride in the work. Highly ..."
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"... best repair shop and we will never go anywhere else. They are professionals and perfectionists!"
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"The quality of repair is beyond perfection."
"Accurate, professional, quick and exceeded my expectations on every level. Great job!"
"City Auto Body did a beautiful job repairing extensive hail damage to our 2024 BMW."
"They were done a day early so. I was more than happy about that"
"... the inside totally unexpected but I loved it and I got my car back earlier than expected as well! Great work!"
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"They were on time with getting me my vehicle back. 100% satisfied with their service"
"I was very impressed with the job that was done. Everything was completed on time. Couldn't be more pleased."
"... of the work not just the QUANTITY in a set time. QUALITY over QUANTITY will ALWAYS win in my book."
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"... my car and wrote an estimate up in a few minutes. I was called during the repairs to update me. I was very happy with the customer service."
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"Customer service was excellent from start to finish."
"Shop was very diligent in making sure I was aware of issues."
"Their customer service is top tier. They communicate well and they take great care of you"
"But I think that when vehicle is kept overnight a call should be made at the end of the day to owner."
Sally
(Honda owner)
reviewed 8/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Yvonne
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Raynel
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything turned out wonderful.
Customer Service - 5.0/5.0
Thomas
(RAM owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and great work my truck looks amazing thank you
Customer Service - 4.5/5.0
Returned Clean
Michael
(Volvo owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fantastic experience other than my daughter singing up the car
Customer Service - 5.0/5.0 -
Fantastic
Linda
(Chevrolet owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job, thank you! The car was cleaned inside and out too, that was a surprise!
Customer Service - 5.0/5.0 -
Very professional.
Returned Clean
Tony
(Land Rover owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent job on time
Customer Service - 5.0/5.0
Kyla
(Toyota owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Susan
(Audi owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gary
(Ford owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was quick, service was thorough and knowledgeable, results were amazing.
Customer Service - 5.0/5.0 -
Everyone was helpful.
Returned Clean
Jori
(RAM owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
George
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a awesome job and pretty quick wasn’t there fault aftermarket parts slowed them down give you a 10 on work Ty
Customer Service - 5.0/5.0
Returned Clean
Kathryn
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joanne
(BMW owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Excellent job! Car looks better than it did brand new!
Customer Service - 5.0/5.0 -
Great customer service!
Jessie
(Chevrolet owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks fantastic! All of the employees were great. Definitely would recommend them to family and friends.
Customer Service - 5.0/5.0 -
Great group of employees
Marilyn
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0 -
I was very impressed with the job that was done. Everything was completed on time. Couldn't be more pleased.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nathan
(Volvo owner)
reviewed 7/18/26
Likely to Recommend - 5.0/5.0 -
We have used them before and I recommend everyone to them. They are our #1 pick for repairs.
Repair Quality - 5.0/5.0 -
They do a great job.
Customer Service - 5.0/5.0 -
Very responsive and helpful.
Eric
(RAM owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service.Thanks guys
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Jeep owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charles
(Volkswagen owner)
reviewed 6/29/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The lock where the key goes into isn’t fully sitting against the the door
Customer Service - 4.0/5.0 -
They are great people get your estimate fast and great to work with