City Auto Body

4.9 (451reviews)
98%
12 N Beechtree St,  Grand Haven,  MI  49417

In operation 38 years.

City Auto Body is an independent body shop, that also provides mechanical repairs. We have long term employees that work together to achieve a repair experinence that exceeds your expectations.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (451)

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

They were done a day early so. I was more than happy about that

Customer Service

Likely to Recommend

We have recommended and will continue to recommend you!

Repair Quality

I can’t say enough good things about this place! Everyone was so kind and very knowledgeable. I took my car to City Auto Body because my husband had his car fixed and they did such a great job. They are 100% the best repair shop and we will never go anywhere else. They are professionals and perfectionists!

Customer Service

I was greeted kindly as soon as I walked in the door. The man looked at my car and wrote an estimate up in a few minutes. I was called during the repairs to update me. I was very happy with the customer service.

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Repair Quality

Car looks great

Customer Service

Communication was alright, I do also realize I communicated that I was not in a rush on the car as I had access to another

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Repair Quality

Customer Service

Likely to Recommend

Always have and will continue to recommended City Auto Body to others. They have returned my cars to “new” for years.

Repair Quality

The quality of repair is beyond perfection.

Customer Service

Scott kept me informed, answered all questions and delivered my car as promised.

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Repair Quality

Hood looks off still

Customer Service

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You were fast, honest and did a wonderful job

Repair Quality

You were very quick in getting our car in and repaired and it looks wonderful

Customer Service

Everyone was always very helpful in answering questions we had.

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Repair Quality

They were awesome and thorough, called with updates as they came in!

Customer Service

Very awesome, friendly, called with updates as they came up

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Repair Quality

Customer Service

Got in quick for repairs and turned out good

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Everytime.

Repair Quality

Most amazing work, done quickly and correctly highly recommend to anyone.

Customer Service

Very informative

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Likely to Recommend

Repair Quality

Workmanship seems to be fine. Kudos for that and to Floyds for the tire work (and anyone else subcontracted) I give it a 5 due to the poor and unprofessional behavior by the owners. I would recommend someone else handle clients or for the owner to brush up on their customer service skills. When people are paying for a service it's best not to try and consistently brag about doing people favors and helping them out. The way the situation went with Scott giving me what I thought was a loaner but was a rental was wild. I called out of respect to be sure I honored the vehicle handed to me. I was met with an arrogant owner saying how he is the owner and can do what he wants when charging people. I inquired on them mentioning wanting to use used parts and owner became very offended and quite aggressive. Scott would be the best option fir customer communication in my opinion. I would recommend them for the work but would remind people to tread lightly around the owners

Customer Service

Workmanship seems to be fine. Kudos for that and to Floyds for the tire work (and anyone else subcontracted) I give it a 5 due to the poor and unprofessional behavior by the owners. I would recommend someone else handle clients or for the owner to brush up on their customer service skills. When people are paying for a service it's best not to try and consistently brag about doing people favors and helping them out. The way the situation went with Scott giving me what I thought was a loaner but was a rental was wild. I called out of respect to be sure I honored the vehicle handed to me. I was met with an arrogant owner saying how he is the owner and can do what he wants when charging people. I inquired on them mentioning wanting to use used parts and owner became very offended and quite aggressive. Scott would be the best option fir customer communication in my opinion. I would recommend them for the work but would remind people to tread lightly around the owners

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Repair Quality

Customer Service

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Repair Quality

Always great service!

Customer Service

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Repair Quality

Damage was fixed within one week as promised.

Customer Service

Scott kept me up to date on how the work was coming.

Likely to Recommend

....again, 11 (Most Definitely)

Repair Quality

I would give it an 11 (Super-satisfied) !!

Customer Service

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Repair Quality

Absolute artistry! Very impressed with quality of the repair and the very appropriate pride in the work. Highly recommended!

Customer Service

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Customer Service

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Repair Quality

Customer Service

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Repair Quality

The team there is fantastic! Love working with them. I wish I would have taken my truck there in hindsight... Nice job everyone

Customer Service

Great job

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