Classic Collision Castle Rock North
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Castle Rock, CO is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I saw my car when the repairs were in progress waiting on the insurance company to approve additional repairs. It was ugly. When I picked up the car it was so clean, inside & out. Looked like new. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop did a great job on my vehicle, even having the interior and exterior detailed like a brand new car. Very impressed!
Customer Service - 5.0/5.0 -
Great customer service, Was even able to leave my rental car there when I picked up the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cathy and Bill were great with communication and working with the other party’s insurance company to make sure additional parts were paid for.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Washer fluid sensor keeps going off so something is wrong but car drives and hold road well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
7/10-I dropped vehicle off and informed staff I have 50 days of car rental - reassured this job will take 30 days 8/1 received call saying parts back ordered for months.. I thought work was ongoing . I wasted this time using a rental. 24 days of rental wasted due to no communication of issues until August 8/2 picked vehicle back up 10/8- dropped vehicle of with promise all parts are ready - reminded them of limited car rental due to using it in July .Assured all parts in and checked Called several times every few weeks to check in - progress was being made per desk lady 11/13 I called to get update- that’s when Bill said supplemental for molding was needed and they are on back order . Reminded of limited car rental - had to return that week Then the supplemental included items totaling 4k - more than just moldings. How were these missed in July? Then I was told it’s the roof that’s holding it up. Finally beginning of January- Bill said they are not getting new roof as they recorded broken parts . Now they can repair . This option should’ve been reviewed months prior!!!! Had I known that was an option I would have opted for that earlier and had my vehicle back way sooner !!!! I have young children and not having a car especially using winter /holiday was a nightmare. Bill got approval for a small car rental so I can go on my holiday travel. I was told I could have it through the holidays (in writing ) Them I got a message from the car rental place 6 days later it was due the next day. Bill said the change was due to company policy. Then the job was done about 3 weeks later. When I picked it up a small cut in upholstery drivers side- said intake picture showed this. Absolutely unacceptable- this is a brand knew car with no other damage and I did not dropped vehicle off with that. Damage was done in their possession. Bill was professional and offered to fix this somehow. Bill has been my go to person- which I appreciated . I suggest for other clients having more frequent updates vs the client having to check in. And if no work is being done on the vehicle the client needs to know this. I understand things happen out of everyone’s control like back ordered parts but there were several mishaps that could’ve caused things to go in a better direction .
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would recommend against this shop at this point. My appointment was lost the first time around and that should have been a warning to me.
Repair Quality - 0.5/5.0 -
I have chewed up and misaligned car parts, dirty car and head liner. Highly unsatisfied
Customer Service - 0.5/5.0 -
Once I pointed out issues they were somewhat addressed but I shouldn’t have so many issues to point out. Will see what the resolution is of the damage and if they assemble my vehicle correctly
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Not friendly- front office. 6 week wait for car.