Classic Collision Galleria
In operation 43 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Houston, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everything looked great and was done early since I have a trip coming up! The office and my rep were very helpful and clearly walked through everything. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and everyone was very helpful. Thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class service and advice and so polite and kind
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire team at Classic Collision were courteous and professional to the nth degree. I felt at home with them and comfortable with their recommendations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Very congenital and professional
My Experience - 5.0/5.0 -
They were friendly and straight to the point, job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It won’t be necessary to contact me however there were a series of events that disallow me to answer the question “am I completely satisfied”. The sum of the experience in many categories satisfactory. Here are my concerns. 1. On the day of the initial inspection I proposed that I wanted to have the passenger side headlight assembly replaced as the damaged driver side would new. The adviser understood my concern and stated he would provide me a separate invoice I could pay myself. He did not do this. 2. On the day of pick up upon inspection there was a clear and obvious flaw in the paint repair that caused me concern. I shared that the paint appears to be peeling and that I was concerned that it would peel further. He said it wouldn’t and to come back Monday to fix it. I restated what he said “I have to come back on Monday to have that corrected” and he proceeded to tell me that maybe his paint guy is still here and let me go see. I went into the lobby and he said he was and proceeded to take my car where he and I assume the paint guy as well as my service advisor corrected the paint problem. While still in the lobby my advisor stated some thing to the effect he couldn’t see the flaw before because the r was raining. And the proceeded to tell me that I should expect a survey and that if I don’t answer that it was perfectly done he would get a fail. So this seems a bit problematic for me. The paint flaw was obvious, it was first dismissed when I pointed it out the I was told to come back Monday and then the “paint guy became available” and the I was told by the advisor that he didn’t see the flaw before because the rain. Oh and by the way. I’d like you give me review that says we did perfect because anything less is a fail. Be careful what you ask for. You may just get it.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
I was uncomfortable being coached by the service advisor to give a perfect score, with the implication that anything less than 100% would be considered a failure. Additionally, there was a noticeable defect in the paint workmanship. When I pointed it out, I was initially told to come back Monday, then told the paint tech “might still be here”—ultimately he was available, and the issue was corrected on the spot. I appreciated the fix, but the explanation that the defect was missed due to “rain” didn’t make sense and felt dismissive.
Customer Service - 3.5/5.0 -
See comment 1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication with Devon and the other staff was great throughout the entire process! My car is completely repaired! Thanks for everything!
Customer Service - 5.0/5.0 -
Great service all the way around!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have been to this location twice now and has been an attend in satisfaction each time. They are always trying to work with us and make it easy and part show up when they’re supposed to. We’re all busy and it makes it aHave been to this location twice now and has been an attend in satisfaction each time. They are always trying to work with us and make it easy and part show up when they’re supposed to. We’re all busy and it makes it a ton easier knowing when you have to get something done it’s gonna be done right.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I recently took my car in to have the bumper repaired, and while the customer service was outstanding, I did have some concerns with the final result. However, I did notice that the bumper doesn’t seem to be perfectly aligned with the hood. One side sits slightly off, and I’m not sure if this is due to the age of my car (2015) or a limitation in the repair. It’s not a major issue, but it’s something I noticed right away. Overall, I truly appreciated the service experience, but I’m a bit unsure about the quality of the alignment on the repair itself.
Customer Service - 5.0/5.0 -
Devon did an amazing job keeping me updated daily—very professional and transparent throughout the process. Dalia at the front desk was also great—welcoming, helpful, and efficient. I really appreciated the communication and care from the team.
Returned Clean
My Experience - 5.0/5.0 -
Devon was superb and excellent from start to finish. My vehicle took over a week and I didn’t go through insurance which made me think it would make it harder but it was the total opposite. Devon went above and beyond to ensure I was completely satisfied and worked hard to ensure I was aware of every single detail they would need to do
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Devon was sublime and the best worker I’ve ever seen take such good care of their clientele.
Returned Clean
My Experience - 5.0/5.0 -
Very polite and friendly. Good communication with Devon. Work finished on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt courteous service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love that Devon kept me up to date during the entire repair process and delivered beautiful, on time work. I highly recommend Classic Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the courteous and professionalism provided by Devon. I will be sure to recommend Classic Collision.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was overall pretty phenomenal. Kept me updated every step of the way. I was impressed how seamless it was, honestly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Devon was amazing! Kept me updated every step of the way. My car got done before the predicted time line and the workers who fixed it did a beautiful job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team did excellent job, super proffessional, and worked fast!!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the repairs performed on my 2018 Mitsubishi at your location at: 6106 Fairdale Lane Thank you so much management and staff for doing such a great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied, physically emotionally and financially I will definitely be coming back to do more business with this location and person I dealt with they were very professional and nice. I believe he’s name was James. Just might have found my only and forever collision place
Customer Service - 5.0/5.0 -
Highly recommend this place. I love the work and the Customer service was amazing. And was very satisfied with the price. Love it all. Ten out of ten. Will be coming back
Returned Clean
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0 -
Yes I can
Repair Quality - 5.0/5.0 -
All good. They helped nicely.
Customer Service - 5.0/5.0 -
All good
Returned Clean
My Experience - 5.0/5.0 -
Devon did a fantastic job keeping me updated throughout the whole process. Very professional and helpful. My car looks great and I would definitely recommend this place to a friend in need!