Classic Collision Kerrville

4.8 (1,667reviews)
98%
2888 Memorial Blvd,  Kerrville,  TX  78028
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In operation 8 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kerrville, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura and Ford; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,667)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, precise, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, making stressful situations feel seamless. Timeliness was another highlight, as many vehicles were completed ahead of schedule, exceeding expectations. Staff professionalism, friendliness, and helpfulness were widely celebrated. A few customers noted areas for improvement, including instances of delayed repairs due to parts issues, minor quality concerns requiring return visits, and occasional communication gaps, all mentioned directly in customer feedback.
AI-Generated from reviews written in the last 12 months
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"... turned an extremely negative experience around with excellent customer service and attention to detail. The entire team was welcoming and listened to our ..." Read more
"... friendly and accommodating with pickup and drop off. The hail damage was extensive and the repairs were perfect." Read more
"Outstanding job on my truck. Finished early and found a way to save me more than $1400. Very professional, courteous ..." Read more
"The area worked on looks like new."
"My issue was handled promptly and professionally and with cost savings. Very happy with results."
"Completed prior to originally scheduled date"
"... on the repairs and the expected finish date. And it was ready 5 days sooner than predicted! Everyone was very courteous and helpful. I would ..." Read more
"Work was done on time and correctly. They even handled the rental return."
"Was done sooner than expected and was very clean and well done"
"It was delayed 4 times and I was lied to about parts being one of the delays when parts were available, I called ..." Read more
"Yes I was completely satisfied they keep me informed every step of the way. They made me feel like family made me feel that ..." Read more
"I was very satisfied with the communication texts informing me of the status of my vehicle. The workmanship was outstanding. Im very happy with ..." Read more
"From the time of entry to the completion this shop never waivers on it's communication, efficiency , and professionalism."
"The team at Classic Collision is awesome! I received constant updates letting me know how the repairs were going. The work they did was excellent and I ..." Read more
"... was kept informed throughout the entire process and all of my questions were answered with patience and kindness." Read more

My Experience

I loved the daily up dates. Everyone was very friendly.

My Experience

Took entirely way too long but the work was satisfactory took fffffffoooooooreeeeeevvvvvvvvvvvveeeeeeeerrrrrrrrrrrrrr!!!!!!!!!!!!!!!

My Experience

Everyone did a fantastic job from start to finish. Thank you for the great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They fixed our truck to perfection. The staff was amazing!!!!

Likely to Recommend

Repair Quality

They are awesome!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

absolutely!

Repair Quality

We won't go anywhere else! We can trust the integrity, the honesty and the reputation of the Classic Collision.

Customer Service

Outstanding! You help with the insurance! That alone is fantastic, but you kept us informed on progress and you did such great work!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Everyone at Classic Collision was absolutely wonderful. Insightful on all aspects of my questions, empathetic of my situation and very communicative during the entire process. I highly recommend using this collision company.

Repair Quality

Everyone at Classic Collision was absolutely wonderful. Insightful on all aspects of my questions, empathetic of my situation and very communicative during the entire process. I highly recommend using this collision company.

Customer Service

Everyone at Classic Collision was absolutely wonderful. Insightful on all aspects of my questions, empathetic of my situation and very communicative during the entire process. I highly recommend using this collision company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good service at my schedule. I appreciated that my car was washed before pickup

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lorrie was awesome keeping me posted on the progress of my car. The car looks amazing

Likely to Recommend

Repair Quality

Couldn’t have had better service. Lorrie went above and beyond keeping me notified

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very pleased with the service I received and the quality of the repairs. Highly satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Unfortunately I have a couple issues post fix. My turn signal isn't working, my driver side window has an issue with the automatic one-touch up, and there's some sort of noise i think is coming from a tire that is concerning to me.

Likely to Recommend

Repair Quality

They were great, would go back to them again

Customer Service

Joe was fantastic, the lady at the front desk was super sweet and very helpful also

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Yes I would recommend Classic Collision to anyone who needs a repair.

Repair Quality

Customer Service

Everyone in the Kerrville office were always helpfull, and answered all questions that I had.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They done a beautiful job

Likely to Recommend

Very nice people to work with

Repair Quality

They were great in every way possible helping me through this ordea

Customer Service

The best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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