Classic Collision Kilmarnock

4.9 (457reviews)
99%
180 Lee Rd,  Kilmarnock,  VA  22482

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kilmarnock, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (457)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, phenomenal, and exceeding expectations. Body work and paint jobs are frequently highlighted as looking brand new. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another strong point, with many vehicles completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning. A few customers noted occasional delays due to parts availability or limited proactive outreach, but these were generally acknowledged as minor and handled professionally.
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"... began, and when my car was ready to be picked up. The work they did on my car looks phenomenal, and I swear it even drives better since they worked ..." Read more
"... satisfied.Excellant service, superior customer service,the body work after being struck by a large deer was the best. Vehicle looks perfect , incredible paint job." Read more
"The repair work was flawless"
"Fantastic from start to finish. Kept me informed every step of the way and even accommodated me when I needed ..." Read more
"Personnel were professional and the work was outstanding. I could not be more satisfied."
"... appointment on time. The work was done promptly and was ready even a day earlier at my request. The service personnel were friendly and cared about ..." Read more
"The repair was done quickly even with a major holiday week! The fix is beautiful and you could never tell that ..." Read more
"My vehicle was early, which I greatly appreciated"
"I had a timing issue they bent over backwards to meet. Highly recommend their services."
"I received my vehicle one day early"
"From text updates to phone calls I was informed about each step in the repair process."
"... amazing job. The customer service was also outstanding, keeping me.informed every step of the way. Definitely five star service." Read more
"Very nice. Kept you informed every 3 days .. what they were doing on the car. Very appreciative of your business . ..." Read more
"Thank you for the repair. I truly appreciated your standards of communication along the way."
"They never called me, I always called them to find out about truck"

Likely to Recommend

Repair Quality

The work is very nice and the color match is very good

Customer Service

The staff was very nice and their communication was great

Returned Clean

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Repair Quality

Definitely recommend. My vehicle looked better than ever . Very thankful for the professional support

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Alignment of parts are very terrible

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Repair Quality

I'm not pleased with the way parts line up

Customer Service

Returned Clean

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Repair Quality

We’re very pleased with the new repairs!They replaced our car professionally..Thk you guys

Customer Service

Nice,kind &frienly

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Repair Quality

Customer Service

Returned Clean

My Experience

The guys in Kilmarnock were friendly, enthusiastic about meeting my needs, communicated exceptionally well, and were ahead of time with repairs. The damage to my Atlas was repaired quickly and professionally-the car looks great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Andy was fantastic to work with! He always answered the phone with a smile and was super helpful and explained everything well. Very accommodating also when I explained how busy my evenings are so he met me outside as I pulled in and offered to help move my belongings from one vehicle to the other.

Likely to Recommend

Repair Quality

Great work

Customer Service

Very welcoming and helpful from beginning to end.

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Repair Quality

Customer Service

Returned Clean

My Experience

Andy and Jared were welcoming and forthcoming with information about the repair. I was pleasantly surprised that Jared remembered me because my wife had her car repaired there. Will definitely recommend this business!

Likely to Recommend

Highly recommend

Repair Quality

My experience was fantastic and repair was reasonably priced.

Customer Service

Returned Clean

My Experience

Manager and staff were completely honest and professional did a beautiful job on my truck very pleased with the results.i would be very happy to recommend these folks on any auto body repair you may have!

Likely to Recommend

Repair Quality

Great people to work with very knowledgeable and professional I would definitely recommend them to others

Customer Service

Great people to work with very knowledgeable and professional I would definitely recommend them to others

My Experience

They were the best ! Very kind and understanding.they was very prompt ,all the body work and paint was beautiful and all shined up it looked brand new .Andy made this process so easy ,So kind .i will definitely highly recommend Classic Collision !!

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Repair Quality

Customer Service

Andy was Very helpful,kind and understanding,

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

My car was taken in for its appointment on time. The work was done promptly (and was ready even a day earlier at my request). The service personnel were friendly and cared about my business. Whatever you’re doing, keep doing it!

Customer Service

Returned Clean

Likely to Recommend

I have already told friends to go see them!

Repair Quality

The guys at Classic Collision went above & beyond with customer service when we needed a front bumper replaced. From the moment we first met them, they were extremely warm, inviting, knowledgeable, and helpful. They worked in an extremely timely manner, and kept us updated on when parts arrived, service began, and when my car was ready to be picked up. The work they did on my car looks phenomenal, and I swear it even drives better since they worked on it. I highly recommend going here for auto body and car repair needs.

Customer Service

The guys at Classic Collision went above & beyond with customer service when we needed a front bumper replaced. From the moment we first met them, they were extremely warm, inviting, knowledgeable, and helpful. They worked in an extremely timely manner, and kept us updated on when parts arrived, service began, and when my car was ready to be picked up. The work they did on my car looks phenomenal, and I swear it even drives better since they worked on it. I highly recommend going here for auto body and car repair needs.

Returned Clean

Likely to Recommend

Very likely

Repair Quality

Classic Collision I would recommend to anyone everyone are so professional Andy is a pleasure to listen to

Customer Service

Very respectful

Returned Clean

My Experience

The ENTIRE team at the Kilmarnock location is fantastic. Genuinely some of the kindest people, and they are always so diligent with my car, as well as intentional. I have had the best service when I have gone to them. After my third visit to them, they still have never once wavered on their service standards!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean