Classic Collision Kilmarnock

5.0 (432reviews)
100%
180 Lee Rd,  Kilmarnock,  VA  22482

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kilmarnock, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (432)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, perfect, and like new. The communication throughout the repair process stands out as a major highlight, with customers appreciating frequent text and phone updates at every stage. Timeliness is also frequently commended, with many vehicles completed ahead of schedule. Customers value the courteous, professional, and friendly staff. A recurring bonus noted by customers is the complimentary interior and exterior cleaning of vehicles. A small number of customers mentioned improvement areas, including paint color matching and proactive communication on specific parts follow-up, reflecting direct customer observations rather than system recommendations.
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"... satisfied.Excellant service, superior customer service,the body work after being struck by a large deer was the best. Vehicle looks perfect , incredible paint job." Read more
"The repair work was flawless"
"Fantastic from start to finish. Kept me informed every step of the way and even accommodated me when I needed ..." Read more
"Personnel were professional and the work was outstanding. I could not be more satisfied."
"I was very satisfied with classic Collision. The staff was very friendly and kept me updated with all that was going on with my car."
"... option they answered the phone when I called, and the car was ready in 4 days!" Read more
"Again I was kept updated and truck was available for pickup as stated"
"The repair was done quickly even with a major holiday week! The fix is beautiful and you could never tell that ..." Read more
"My vehicle was early, which I greatly appreciated"
"My vehicle was promised on Friday and was able to pick my car up on Friday. It was clean made it look brand new"
"Very nice. Kept you informed every 3 days .. what they were doing on the car. Very appreciative of your business . ..." Read more
"I got text and email notifications every day, letting me know what stage of repair my vehicle was at"
"From text updates to phone calls I was informed about each step in the repair process."
"The repair was completed ahead of schedule and was a nice surprise that they had taken the time to clean both the exterior ..." Read more
"I was kept fully informed during the repair process and the repairs were completed to my satisfaction."

My Experience

Likely to Recommend

Have already recommended some one

Repair Quality

Very professional and did an awesome job fixing my car. Thank you very much. 👏

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I’m very happy with the results of the repairs to my car. Beautifully done. I was impressed with their work and how Andy and Jarrod kept me informed about the status of the repairs throughout the process.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They were very helpful.

Customer Service

Returned Clean

My Experience

The ENTIRE team at the Kilmarnock location is fantastic. Genuinely some of the kindest people, and they are always so diligent with my car, as well as intentional. I have had the best service when I have gone to them. After my third visit to them, they still have never once wavered on their service standards!

My Experience

We were very pleased for the amazing job Classic Collision did for my car. I highly recommend to everyone. Thank you for the amazing staff, everyone was very friendly and thorough.

Likely to Recommend

I highly recommend classic collision to everyone for the staff and the quality of work that was done to my car

Repair Quality

I was very satisfied with classic Collision. The staff was very friendly and kept me updated with all that was going on with my car.

Customer Service

The customer service was definitely the best part of my experience with classic collision.

Returned Clean

Likely to Recommend

Repair Quality

Excelente servicio

Customer Service

Excellent service

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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The one is Hayes Va 100% the one that worked on husband’s in Kilmarnock nope. At first it was great but still haven’t heard anything about the bed cover so I have reached out to adjuster. Should not be my job to do! Complete the job!!!

Repair Quality

Customer Service

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Repair Quality

I wish the paint had matched a bit better. The bumper is so white and the truck is a hint of yellow.

Customer Service

Returned Clean

Likely to Recommend

I have recommended Classic Collision in the past and will do again!

Repair Quality

Excellent repair. My car was returned looking like new and I really appreciated that the interior had been cleaned as well.

Customer Service

Customer service could not have been better! From the start, Andy went out of his way to answer my questions immediately and keep me informed throughout the repair process.

Returned Clean

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Highly recommend

Repair Quality

Customer Service

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Repair Quality

From the beginning to the end, I was treated with respect and professionally. My car was repaired in a timely manner.

Customer Service

Returned Clean

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Repair Quality

My vehicle looks good and everyone I worked with was courteous and helpful. I would definitely recommend Classic Collision.

Customer Service

See previous comments.

Likely to Recommend

Repair Quality

You did a good job. Thank you.

Customer Service

Likely to Recommend

I would absolutely recommend Classic Collision.

Repair Quality

Customer Service

Amazing, friendly and knowledgable staff!

Returned Clean

Likely to Recommend

Have already recommended to a friend

Repair Quality

Customer Service

My car was ready when promised. The front end repair was absolutely perfect; and beautiful!