Classic Collision Lake City

4.6 (1,613reviews)
92%
13036 Lake City NE,  Seattle,  WA  98125

In operation 43 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Seattle, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,613)

My Experience

Very helpful particularly keeping us informed regarding progress

Likely to Recommend

Repair Quality

Excellent service. Really appreciated being updated by Bryson

Customer Service

excellent

Returned Clean

Likely to Recommend

Yes I would

Repair Quality

Great overall outcome, but communication was lacking, and re-work to correct errors in reassembly resulted in me having to come back to get corrected. They were however very apologetic, and promptly fixed the issue. Car looks great!

Customer Service

See first comments

Returned Clean

My Experience

We trusted you in the first place so didn’t even bother to check before leaving. But after we got home, we found our lock of glove compartment broke badly and some things in the car were missing. My wife got super upset with it. We will come back on Friday again due to our working schedule.

Likely to Recommend

The safety around the property is a concern. My app shows the car was unlocked for the first night there which is an issue to consider

Repair Quality

Can’t believe with one part left behind but very impressed by the sincerity of the manager. Will need to go back again though so can’t rate for 10 yet.

Customer Service

Can’t believe with one part left behind but very impressed by the sincerity of the manager. Will need to go back again though so can’t rate for 10 yet.

Returned Clean

My Experience

The work looks good! Thank you!

Likely to Recommend

Repair Quality

The work was great. There were a few small details that needed to be completed after I picked it up, but they had me come in right away and fixed every issue without question. Car looks great and drives better than before the accident. Would definitely recommend them.

Customer Service

Bryson was wonderful and kept me informed of everything happening

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent customer service! I was very happy with the job that was done. I also appreciated the communication with me. Job well done!

Likely to Recommend

Repair Quality

The damage was repaired nicely but body parts that didn’t even seem to be related to the damage were left in my car when I picked it up. Discovered clear coat overspray on the edge of my windshield after picking up which left a foggy appearance. I also found some screws in the cupholders. Generally pretty good experience though.

Customer Service

Likely to Recommend

Always going to now. Anyone in greater Seattle

Repair Quality

Bryson was incredible, I want to call him out as specifically going above and beyond the call of duty as a representative of CC. I reached out initially jaded, after having multiple quotes from other vendors that seemed 20-25% higher than market rate (due to tariffs) and that was what led me to cc. This car was a gift to me after my mom had passed, so it was heavily emotionally charged, and the lift to fix it felt insurmountable. Working with Bryson led to an immediately positive interaction: he was highly informative and personable, he was helpful all along the route in describing what was happening, educating around what's possible and what isn't, collaborating with me as a peer on what I thought was the vision for my repair, and masterfully pulling the strings/managing the process in the background. He seemed to spend a lot of his time combing through parts inventories to find opportunities to save me money. That much care and effort itself is highly commendable. I think y'all should give that guy employee of the quarter and a bonus, tbh. He was so punctual, knowledgable, supportive, comprehensive. He ran a great cycle with me as his customer, and through his work specifically I'd now recommend your shop to friends and family to do their business. I'd recommend him in a heartbeat as an employee, and would grab a beer with him in a heartbeat. a 100/10 rating for Bryson, a 10/10 rating for Classic Collision, and I look forward to coming back with the car serviced fully to show the final transformation.

Customer Service

100/10, as stated Bryson’s customer service skills were unmatched

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Looks great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Your shop did a wonderful job in repairing our vehicle. Thank you!

Likely to Recommend

Repair Quality

They were professional and the repairs were done timely. They did a wonderful job

Customer Service

They kept me informed on the whole process

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Efficient, helpful, communicative

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Service from classic collision was excellent all except for small paint overspray that require required my return visit to correct.

Customer Service

My Experience

The damage is gone lie it never happened, quick turn around also!. Thank You!

My Experience

Staff was friendly and communicated fully about what to expect. Thanks it made things easier.