Classic Collision Newport News
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Newport News, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great Job‼️‼️‼️customer service awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jessica Chappell was a true professional. Her focus on customer satisfaction and communication were above and beyond anything that I could have expected. The repair team did an outstanding job. Thank you!
Likely to Recommend - 5.0/5.0 -
I won’t go anywhere else and will highly recommend Classic Collision
Repair Quality - 5.0/5.0 -
I was looking for a more detailed survey… I answered this one already and gave the team a solid 10. However, since you are inquiring I would like to give bonus points to your estimator Jessica Chappell ! She was thorough, efficient, knowledgeable and committed to keeping me informed of the entire process. Thanks again for your service.
Customer Service - 5.0/5.0 -
Jessica Chappell is the epitome of customer service!
My Experience - 5.0/5.0 -
Excellent customer service and the collided area looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service team was very helpful and professional. The repair work was completed to my full satisfaction.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
You guys don’t do anything about
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is my second time using Classic Collision and I’m always impressed by their great service.
Repair Quality - 5.0/5.0 -
Best adventure with an auto body shop ever. Did an upgrade on a Jeep Wrangler JK and step by step Laura kept took me through the process, meeting the technician, Wayne, who also showed me what was going to happen. After the paint dried and I came by to picked up the Jeep; I was treated to their great craftsmanship and Laura’s excellent hospitality. This was the second service done by this shop and I was served with care and a vehicle that looks like new. I will always recommend Classic Collision and ask for Laura.
Customer Service - 5.0/5.0 -
Customers service was excellent. Thank you so much Laura!
Returned Clean
My Experience - 0.0/5.0 -
Other than not receiving timely statuses, I am satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work
Customer Service - 5.0/5.0 -
Very pleased
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All parties were extremely helpful and considerate with my situation. Beyond job well done…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super professional, welcoming, nice all around!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an excellent experience with Classic Collision from start to finish. The team was professional, friendly, and kept me informed throughout the entire repair process. The quality of the repairs exceeded my expectations, and my vehicle looked as good as new when I picked it up. They made what could have been a stressful situation smooth and hassle-free. I truly appreciate the outstanding customer service and attention to detail. Thank you to the entire team for a job well done! I would definitely recommend Classic Collision to family and friends.
My Experience - 5.0/5.0 -
Classic was amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Laura was phenomenal and took the time to explain every detail regarding car repairs. I would recommend this service again!