Classic Collision San Pedro

4.8 (1,465reviews)
94%
12838 San Pedro Ave,  San Antonio,  TX  78216

In operation 43 years, 7 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in San Antonio, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,465)

Likely to Recommend

Repair Quality

Victor was very thorough in his explanation of what repairs needed to be made on my Ford F-150. I knew right away that my truck was in good hands. They worked seamlessly with both my insurance company (AAA) and Enterprise, making the entire process quick and easy.

Customer Service

The customer care I received from Victor was excellent.

Likely to Recommend

Repair Quality

Customer Service

Javier is the best! He was so calm with me as he explained how the whole process worked. They had Enterprise pick me up at the shop. And he had told me that they would clean my car and they definitely went above and beyond! They even vacuumed my car! If you can work with Javier, I would 1000% recommend it. The girls that run the front desk are not particularly friendly. And I feel like they could have kept me more updated on where we were in the process. But I would still highly suggest Pro-Car.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Already did. Kathryn Fineg Stegall from Austin was impressed by the quick turnaround and asked for your phone and address.

Repair Quality

Customer Service

Front desk personnel are late to work, arriving after 8 instead of 7:30 am. Midday same problem. Noone at front desk and although acknowledged by someone way at the back, they disappeared and still standing at front desk waiting.. ..A lady in her front office with blinds closed right behind front reception desk finally emerged after 30 minutes of standing at the reception desk. She spoke to two female employees who appeared to be returning from a break, saying, yes everyone has been waited on. These two employees then walked over to 2 new people who walked inside after I did and started getting their paperwork to check out. I continued standing silently as I waited for those 2 to get checked out for another 15 minutes. Finally, one of those female employees greeted me for the first time in 45 minutes to get my paperwork.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great The young man and his team that worked on it took personal care with our car Definitely would recommend ProCare

Likely to Recommend

Great workmanship

Repair Quality

They kept me up to date on repairs and finished on time. Took great care of my car even though it is an older one

Customer Service

Very courteous and payed attention to detail

Likely to Recommend

Repair Quality

Customer Service

After I emailed, I received a return email. Please don't tell me you'll be contacting me and then don't contact me. It's poor for business.

Returned Clean

Likely to Recommend

Repair Quality

My spare was missing. I had to let them know it wasn’t put back on and wasn’t in my vehicle.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They paint job is so bad

Customer Service

Likely to Recommend

Repair Quality

My vehicle has been there since Thanksgiving and was missing toolbox, panels , and you wanted me to pick it up

Customer Service

Vehicle is still not ready , and how did you get me tool box off the truck when it was locked

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Impeccable service and craftsmanship. My vehicle came back to me whole again. Thank you.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Really great service but it is difficult to get someone to answer the phone at times.

Customer Service

Victor was great to deal with. He was responsive. Would be helpful to have a direct line with him instead of having to go through the prompts and wait for someone to answer

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work, Liz did a fantastic job keeping us updated and alleviating our worries when the repair timeline stretched longer than we had hoped given the supply chain problems that are plaguing the whole world at this time. The car is looking and running at an optimal level. Thanks again for all you do.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Professional and courteous My only complaint is that they didn’t fix my gas flap They did say they would fix it if I brought it back but it’s not really convenient for me to do that

Customer Service

Excellent communication Courteous staff

Returned Clean

My Experience

The fender looks like it had not been injured. 👍

Likely to Recommend

Repair Quality

Customer Service

Very satisfied

Returned Clean