Classic Collision Specialists, Inc.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

True professionals in every sense. Attention to detail and excellent follow up.

Customer Service - 5.0/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The owner Gary was great

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, honesty and great customer service and support 👏

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I was pleased with the results as far as the fit and finish of the repair goes, but I feel like it took a more time than needed to finish the job (8 weeks) although it took 3 weeks to get all the parts needed.

Customer Service - 5.0/5.0 -

The owner kept me well informed of my vehicle

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Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Received car with all damages fixed and even washed and cleaned on the inside.

Customer Service - 5.0/5.0 -

Friendly staff

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerry is fantastic!! The repair exceeded my expectations!! I highly recommend Classic Collision Specialist to anyone needing collision repair.

Customer Service - 5.0/5.0

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Likely to Recommend - 1.0/5.0 -

I'm very disappointed

Repair Quality - 0.5/5.0 -

My car is not running for the first time in eight years, and that's my answer 🚘

Customer Service - 1.0/5.0 -

My car is not running for the first time in eight years, and that's my answer 🚘

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I typically don’t write reviews, but my experience with Classic Collision deserves to be shared. In late June, I was unfortunately rear ended while temporarily living in Atlanta for work. Since I was due to return home to Florida the first weekend of August, I brought my vehicle to Classic Collision on July 15, trusting their reputation and hoping for a smooth and timely repair. Early on, Gary from the shop was communicative and assured me that a new rear bumper had been ordered. On July 28, however, I received a call stating that the bumper they prepped and painted was the incorrect one. I was told the new, correct bumper was ordered and should arrive by Wednesday, painted by Thursday, and ready for pickup by Friday. On July 31, Gary called again to tell me the correct bumper still hadn’t arrived, but they could install the incorrect one instead..a bumper with sensors, although my truck doesn’t have that system. He reassured me it would fit perfectly and given my upcoming travel, I reluctantly agreed. I picked up the truck on my lunch break, which meant I didn’t have the chance to fully inspect it until I returned home. Once I did, I was shocked. Not only did the bumper look clearly used with the stepping platform looking worn and visibly faded from sun exposure. Even worse, the keyhole used to drop the spare tire was completely broken. I immediately called Gary and brought the truck back, requesting that the correct bumper be ordered and installed, as I was extremely uncomfortable with the condition and integrity of what had been offered. Upon my return, Gary informed me that apparently the correct bumper had actually arrived shortly after I left with the truck, and he had sent it back. Mind you, maybe only four hours had passed between the time I picked up the truck and brought it back. Howbeit, I was hopeful when he mentioned he would make a call to try and have the bumper returned as this gave me a rough time frame to work with. I followed up on Friday August 1, just hoping to get an updated timeline. But my calls went unanswered. Even my insurance company’s attempts to make contact were unsuccessful. Now, on Monday, August 4, I finally got in touch with Gary. He said the bumper is supposedly coming from Jacksonville, FL but had no ETA. I was told the repair should take about a day and a half once the bumper arrives, but no real timeline could be confirmed. This entire process has ended up being incredibly frustrating. The lack of clear communication and professionalism has made this an exhausting and stressful experience. I chose Classic Collision hoping for peace of mind during a busy and chaotic time. Instead, I’ve been left uncertain and inconvenienced, with little to show for it but delays.

Customer Service - 1.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Yes I would recommend classic collision in fayetteville georgia Gary was great and very personable. I will definitely bring my car back.

Customer Service - 5.0/5.0 -

They were great thanks Gary.

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Likely to Recommend - 5.0/5.0 -

I would recommend this place to everyone.

Repair Quality - 5.0/5.0 -

I have used Classic Collision on 3 occasions. The service is always excellent. Me. Gary is very knowledgeable and pleasant to work with.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Mr. Gary, Thanks for putting my baby back together again. She looks fabulous!!

Customer Service - 5.0/5.0

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