Collision and Custom Auto Body

4.7 (222reviews)

97%

(541) 561-0783

915 N. 1st Place, Hermiston, OR 97838

97%

915 N. 1st Place
Hermiston, OR 97838

Get Directions Website Email

About Collision and Custom Auto Body

915 N. 1st Place
Hermiston, OR 97838

Get Directions Website Email

In operation 13 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:30 am - 5:30 pm
Tue	8:30 am - 5:30 pm
Wed	8:30 am - 5:30 pm
Thu	8:30 am - 5:30 pm
Fri	8:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (222)

Sort By:
Newest
Rating

164 Customers Rated

5 Stars

66.7% Complete

(148)
4 Stars

4.1% Complete

(9)
3 Stars

1.8% Complete

(4)
2 Stars

0.9% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.5% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional service quality, with many noting repairs that exceed expectations and vehicles looking better than before accidents. The team receives high marks for professionalism, friendliness, and going above and beyond, including complimentary car cleaning and transportation assistance. Communication is generally strong with regular updates throughout the repair process, though some customers experienced issues with automated messaging accuracy. Most repairs are completed on time or ahead of schedule, with customers frequently expressing willingness to recommend the shop to others. While the majority of feedback is overwhelmingly positive, a few customers noted minor issues requiring follow-up visits for items like alignment or loose components.

Select to learn more

Service Quality
Timeliness

"Amazing customer service great communication throughout the entire process of the car being repaired ..." Read more

"... extremely pleased with both the service and repair. The staff went above and beyond my expectations. I was kept informed with all aspects of the repair ..." Read more

"Collision and Custom is doing an excellent job. Truly excellent workmanship and absolutely on time ..." Read more

"They did an amazing job! I would highly recommend this shop!"

"Excellent, professional service. I'm very satisfied with the overall service, even though my car wasn't ..." Read more

"It was finished ahead of schedule!🥰"

"Our car was ready before the date they told us it was going to repaired"

"Before the expected date."

"Collision and Custom is doing an excellent job. Truly excellent workmanship and absolutely on time . We just have to wait for painted areas to season ..." Read more

"I kept getting different dates for it to be ready and the completion date got pushed out because they ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"Amazing customer service great communication throughout the entire process of the car being repaired ..." Read more

"... extremely pleased with both the service and repair. The staff went above and beyond my expectations. I was kept informed with all aspects of the repair ..." Read more

"Collision and Custom is doing an excellent job. Truly excellent workmanship and absolutely on time ..." Read more

"They did an amazing job! I would highly recommend this shop!"

"Excellent, professional service. I'm very satisfied with the overall service, even though my car wasn't ..." Read more

"It was finished ahead of schedule!🥰"

"Our car was ready before the date they told us it was going to repaired"

"Before the expected date."

"Collision and Custom is doing an excellent job. Truly excellent workmanship and absolutely on time . We just have to wait for painted areas to season ..." Read more

"I kept getting different dates for it to be ready and the completion date got pushed out because they ..." Read more

Andrea (Subaru owner) reviewed 7/20/26

Lynette (Chevrolet owner) reviewed 7/20/26

Recommend to everyone

Excellent communication and professionalism

Great service

Claudia (Tesla owner) reviewed 7/13/26

We like your work and you guys are always so friendly and polite

Larry (Ford owner) reviewed 7/1/26

The truck came out better than I had expected, thank you

Good service

In the cargo deck was left a mess

The shop boss was a pure gentleman

Elizabeth (Dodge owner) reviewed 6/22/26

Originally said it would be a week. Took 10 days.

Very cordial

Coltyn (RAM owner) reviewed 6/15/26

Crystal (Toyota owner) reviewed 6/12/26

Scratches and stuff on bottom inside floor board opening. Scuffs on mirror were not fixed. Bumpy paint on inside bottom door panel

Jewel (GMC owner) reviewed 6/8/26

With the customer service being so bad and lack of communication on their part i would not but if my friend doesn't care about getting the run around then ok

Looks brand new

The automated updates are misleading and kept giving me completion dates that were inaccurate. A phone call from a person with updates would be more personal and accurate

Amanda (Volkswagen owner) reviewed 5/31/26

Larry (Ford owner) reviewed 5/25/26

Very good job

Very polite

Jeffrey (Dodge owner) reviewed 5/6/26

There is some work to be done. What is done so far is beyond expectations!!!

10 plus!¡

Only an eight so far. Still some work to be done.

9.5!!!

Jesse (Mitsubishi owner) reviewed 4/20/26

Kyle (Chevrolet owner) reviewed 4/16/26

Jordan (Toyota owner) reviewed 4/8/26

Did a great job! Thank you!!!

Michael (Toyota owner) reviewed 4/6/26

Already have recommended

Collision and Custom is doing an excellent job. Truly excellent workmanship and absolutely on time . We just have to wait for painted areas to season before reapplying some specialty coatings.

Again excellence. Gave me a ride home

Samantha (Buick owner) reviewed 3/30/26

Kristina (Subaru owner) reviewed 3/6/26

Great company. They got my car done before the expected date and it looks amazing. They even have me a ride home when I dropped it off because I didn't have a ride. Awesome people!!

Tyler (Subaru owner) reviewed 3/5/26

I had to take it back for alignment and it still makes wind noise when driving like something is still bent out of place.

They were kind and helpful. They took the car and fixed the alignment.

Ashley (Mazda owner) reviewed 2/20/26

Very satisfied with the repair!! You all were awesome!! Thank you!!

Nancy (Mazda owner) reviewed 2/13/26

My car looks and drives like new. Very satisfied with every aspect of this experience. Thank you for the great work that you did. I appreciated the updates throughout the process as well.

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Collision and Custom Auto Body

About Collision and Custom Auto Body

Reviews (222)

164 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 4.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?