Collision and Custom Auto Body

4.7 (222reviews)
97%
915 N. 1st Place,  Hermiston,  OR  97838

In operation 13 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (222)

My Experience

Dud a great job ,was really pleased that you brought my tire to my house. Totally did not expect that .Everyone was very nice to me. Thanks so much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They went above and beyond

Likely to Recommend

Very likely they go above and beyond even recommending when extra damage could be found and caught

Repair Quality

They went above and beyond

Customer Service

Really well customer service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

It took a little extra time but the end result was good.

Customer Service

Concerns were taken care of

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

You did an amazing job

Customer Service

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My Experience

Phenomenal service and we couldn't be any happier

Likely to Recommend

Repair Quality

My truck had major front end damage, it took almost 2 months to get t fixed. The work on the bodywork an interior was good. I was told that my truck was done and when I picked it up, I was told that it may need a front end alignment. So an appt. was made for me and Collision & Custom would pay for it the alignment. After taking it to the shop I was told it would be around $1700. I did not have them complete the work due to the cost. After notifying Collision & Custom they did research and spoke to State Farm and they will not cover the work. Collision & Custom say the work needed for the alignment is wear and tear. It's very frustrating that I was told Collision and Custom would pay for the alignment, but when they are given the estate they won't cover it because its, "wear and tear". Awful convenient. Very disappointed on that part of the service

Customer Service

The techs were very polite and professional. Elena, (I think that is her name), was very helpful and answered all my questions when I was there or on the phone.

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Not only was the car ready when they said it would be but, it had been detailed. The service was wonderful.

Customer Service

Very friendly service.

Returned Clean

My Experience

Thank you for cleaning my car! Awesome job!

Likely to Recommend

Repair Quality

Very happy how my car repairs turned out. And it was done quickly. I will recommend your company anyone who needs their cars fixed. Thank you for your good work!

Customer Service

Returned Clean

My Experience

I like the text updates on my vehicle

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Muy satisfecho

My Experience

Was very happy with how the car looked after repair. You did a great job. Our only issue was Les Schwab as you know.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They had my car longer than anticipated however that car is my baby and so I didn't mind the extra time that they spent because when I got it back she looked absolutely beautiful

Customer Service

Customer service was great the only problem that I had was I always had to make contact

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My Experience

Job well done can’t wait to go back for more repairs

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Repair Quality

Customer Service

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Repair Quality

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My Experience

I really liked the way they keep me updated on the repaire via text message

Likely to Recommend

Repair Quality

Customer Service

Kept me updated on progress

Returned Clean

Likely to Recommend

Most definitely have already referred people to them and will use them again

Repair Quality

Nice, friendly, timely everything you are looking for when you need to get something fixed.

Customer Service

Always quick to get back to you and actually pick up the phone when you call

Returned Clean