Collision Solutions

4.9 (681reviews)
97%
1225 Hwy 327,  Silsbee,  TX  77656
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In operation 16 years, 15 years at this location.

For years, we've been the leader in the automotive repair industry by providing quality repairs with minimal cycle time. Our reputation is built on our customer satisfaction and service. We'll help you handle your claim with your insurance company and explain the collision repair process. We have a friendly and experienced staff that is always willing to help you through the process. We have a lifetime warranty on all repairs and offer free estimates. We are a direct repair facility for All State, Farm Bureau, Germania, CEI, Encompass, Progressive, and Met Life, among others, and work well with any insurance company. We treat every vehicle like it is our own and every customer like family.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (681)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its superior quality repairs, with many noting their vehicles looked brand new or better than before. The team receives high marks for professionalism, friendliness, and keeping customers informed throughout the repair process via texts and phone calls. Timeliness is largely appreciated, with some customers pleasantly surprised by early completions. A few customers noted areas for improvement, including communication gaps during the repair process and occasional delays, as mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... about me and my truck. Work done in a timely fashion. Quality repair. Would definitely recommend!" Read more
"Always superior quality work!"
"They were extremely helpful and great work on the repair!"
"Was very satisfied with my vehicle. Super friendly and helpful staff. Bringing my car in was a breeze ..." Read more
"Amazing work. Looks like new"
"Communication was great throughout the whole process"
"Amazing service and communication about the duration of the repair. Car looks brand new!"
"Handled my claim with efficiency and communicated with me on every aspect of the work needed."
"Communication definitely could use some work. Repair seems to be sufficient so far."
"Everyone is so easy to work with and has great communication and customer service skills. Our car was well taken care of and the repairs are ..." Read more

My Experience

Best work I have ever seen and loved the outcome

My Experience

The crew at the Collision Solutions in Silsbee are so helpful and professional. They take the time to answer any question you may have and keep you updated as your vehicle moves through the process. I have been satisfied every time I have used them.

My Experience

Communication was very good and they did everything they said they would to repair my vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes very satisfied

Repair Quality

Staff was extremely friendly and professional. The work also looks very nice.

Customer Service

Exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great.

Likely to Recommend

Repair Quality

Great service and kept me informed of the progress. Everyone very good to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work... right on time ... very good communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone is so easy to work with and has great communication and customer service skills. Our car was well taken care of and the repairs are very good.

Customer Service

All the calls are friendly, polite and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Good work

Likely to Recommend

Repair Quality

Did a great job on my Truck

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

10. Great experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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