Collision Veterans LLC Simpsonville
In operation 7 years.
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very happy with the expert service and repair and also the exceptional customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Though there were issues with the supply chain beyond the shops control all repairs are what I can see as back to OEM standards. Jonathan and Shawn kept me informed of all delays. Great job Collision Veterans!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had to return to have a part installed that arrived damaged. Vehicle taken right in a part installed.
Customer Service - 5.0/5.0 -
Jonathan expedited repairs
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Needed paint rework on one spot on bumper.
Customer Service - 3.0/5.0 -
Very pleasant people, but the work kept being put off, taking longer than stated.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I kept on getting delay notifications via text. No one called me and explained or rarely called back. This occurred for a month. When I did call everyone was polite but there could have been better communication.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Work was great and the staff were super easy to work with. The final cost came in about $90 higher than the quote which was 2x the cost of what was initially discussed when the truck was looked at the first time. I know things happen so its not a big deal which is why I didn't say anything. Overall it was a very positive experience.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very kind and respectful when I called , always answered my questions even if they had to call me back 👊 Great team work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Happy with there work Thank You sincerely
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Collision Veterans was very professional and efficient. They kept me informed about the status of my repairs and returned my car in a reasonable time and in excellent condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people were courteous, kept me informed of the status of their work, and an excellent job repairing my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Easy to deal with. Work was well done. Would use them again.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
There were several delays due to parts that were outside of anyone's control, however, the system requires due dates so they just pick days based on previous experince rather than absolute information. This lead to the expectation changing repeatedly over the course of nearly 2 months. When I was finally told I could pickup my car Friday, I arrived to find it in an unacceptable state. I ended up leaving it there until Monday so it could be finished but even after picking it up my issues were not resolved. The steering wheel is reinstalled crooked, the motor that raises the window does not work as it did, the window is no longer sealed and air whistles when the car is at high speeds. Several parts of the car were reinstalled incorrectly and no longer sit flush with the car. The interior door handle is non functional, and the lock also doesn't work. The car is still filthy and covered in dust. For some reason they painted my car to cover up scratches, but the new paint job has blemishes, there is also damage to paint protecting strips along the edge of the metal. The external passenger door handle does not fit into the recess completely anymore. The passenger door sounds like it has something loose inside of it. And there was still glass shards in the dash, plus there are dash lights left on that were already there but they said they could fix. I'm sure it could have been worse, but I'm not sure how. Sean was very nice, but I don't even trust the mechanical team to fix their own mistakes given how extensive they are. I had a very bad experience from start to finish. I'd rate it a zero if it wasn't for Sean being as personable as he was.
Customer Service - 1.0/5.0 -
Sean was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
The shop was very helpful in getting my van back on time. However it has a few flaws in the paint that the manager told me about. I had to have my van back due to my wife being paraplegic. They are going to address the paint flaw at a different time due to my request.
Customer Service - 5.0/5.0 -
The shop manager was very helpful
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Still have one thing that we are trying to get fixed on my car but I was very happy with everyone there very friendly and understanding
Customer Service - 3.5/5.0 -
Very great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Satisfied with the repair of my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, great team!