Continental Toyota

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

My 2010 Nissan maxima was hit by an excavator July 30th 2026. I took it to continental Toyota July 3, 2026. My vehicle was approved July 7 2026. I was assigned to Dianne and was told the parts should take five days. I already have another quote with another body shop so I went with Toyota. Six business days go by and I haven’t received a call. I called Toyota and ask what was the eta on the parts. I was told the parts are there and to bring my car there July 29th. Now my stress level is extremely high and I’m overwhelmed. I told them I could have taken my car to someone else and it would have been started on because I was told when the parts come to drop it off but was lied to. I then asked for the general manger number where I got the voicemail. He reached out to me that evening. I explained everything and he stated he will call me the very next morning. Never heard from him, now July 14th I called Toyota again, remind you the communication there is terrible and disrespectful to the brand and all the work the weinberger family put into their brand. So July 14th I was told to bring it in the July 21 2026. I then went to the rental car department and was told they can get me a car. Give him my information just for him to tell me he want have a vehicle until July 29th. That was very unprofessional poor customer satisfaction, to waste thirty minutes of my time. I was told 8-9 business days and my car will be ready. Nine days pass and still no communication, so I reached out once again and was told it want be ready until August 3, 2026. Now August 3 come and no communication once again, so I reached out and was told to come get the car by 7:30. I drop the rental car off and went to get my car around 6:00 pm August 3. No paperwork and was told your car is not ready. Now I have no vehicle to get to work and and my life is inconvenient. Called off work the next day and reached out to Toyota once again, and was told to come get it August 7 due to a run that had to be replaced and we’re waiting on the delivery. I reached to Joe the general manager and explained everything to him, and he stated he will contact me the next morning August 4th. He reached August 4th evening, and explained the hold up and I asked for a free oil change for my inconvenience and stress that the company brought into my life for a $8500 claim that I chose to give to continental Toyota collision department. He told me I can’t make a promise and that I’m getting upset because he’s not giving me something for free, also told me to do not disrespect his team because I stated they are lacked of leadership and gives bad customer service. Instead of him as a leader focus on the inconvenience I was going though and a upset customer he was only focused on his reputation to his team. March 26 the president of Toyota gave you all an presidents award. The way I was treated, all the stress, the lack of customer satisfaction and also the money I came out my pocket due to me returning the rental car early because I was told to pick my vehicle up. I give it a 0/10 experience and I feel I should get an apology for all the suffering that I received from continental Toyota and it starts with management and ends with management. The collision manager never reached out to me as well and I left him a voicemail. My door window panel is improperly installed and my driver window sounds as if something is pushing it and trying to shatter it. Thank you and hope to hear from you soon.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks great.

Customer Service - 5.0/5.0 -

Diana was very helpful and understanding. I would work with her anytime again.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service by Diana Torres!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

and have

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Love Continental Toyota

Repair Quality - 5.0/5.0 -

Fantastic job as always. Best dealership in the Chicago area

Customer Service - 5.0/5.0 -

Always happy with everything about Continental Toyota

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Of course

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Nice people

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It looks great and so far, so good!

Customer Service - 4.0/5.0 -

Everyone was nice, just not the best at calling back when they said they would.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

The poor communication and changing delivery date(s) is the reason for this score.

Returned Clean