Continental Toyota

Likely to Recommend - 5.0/5.0 -

That’s gonna be kind complicated. People like to take their car where they feel comfortable.

Repair Quality - 5.0/5.0 -

From the very first day of my appointment there. Diana Torres was very helpful, and knowledgeable. She explained to me thoroughly what the process was and the estimate of the vehicle, very professional and polite. i’m very happy with my service at the collision center.

Customer Service - 5.0/5.0 -

The same as above.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Spoke about timeline before dropoff. They were two days late on starting and returning. I believe that mentioned it was because insurance was pushing back on work required.

Customer Service - 5.0/5.0 -

Clear communication.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went very well, thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased as always with the work done and as always handling my concerns and addressing them with much respect and understanding

Customer Service - 5.0/5.0 -

Always keeping up to date with all of the latest updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

KINDNESS

Customer Service - 5.0/5.0 -

KINDNESS

Returned Clean

Likely to Recommend - 5.0/5.0 -

My car was clean

Repair Quality - 5.0/5.0 -

Beautiful job

Customer Service - 5.0/5.0 -

Everybody polite

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my first time to have repair in this place . I am one hundred percent satisfied with their service. The receptionist is very nice and especially the person who did the estimate for the repair ( Diana Torres. ) . Very professional and no delayed. I’m glad I went to this place.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

A repair that I was told would take 3-4 days from when parts were shipped took 2 full weeks. From what I understand there was a defective headlight and had to wait for another. The problem is nobody reached out to me I had to call 3 times to get updates so I could communicate to enterprise.

Customer Service - 2.5/5.0 -

Poor communication when I spoke with Diana who made the original estimate was very nice when I called about an update but someone should have contacted me about the delay.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Got done earlier than expected, staff kept me updated on process. Easy to work with staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

My second time using. Very satisfied

Repair Quality - 5.0/5.0 -

Excellent service and repair quality. Great service team

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The entire team was incredibly helpful throughout the process, providing clear explanations of what I needed.

Repair Quality - 5.0/5.0 -

The team did an incredible job detailing my car! They truly paid close attention to every detail.

Customer Service - 5.0/5.0 -

They answered all my questions and walked me through the process! I appreciated the customer service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean