Continental Toyota
We honor all insurance company estimates, and repair all makes and models. Toyota Certified
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I believe you guys lost your touch. No customer satisfaction.
Repair Quality - 0.5/5.0 -
I believe his name is James. He was completely rude and not helpful. This is the second time I bring my car for repair. First time was pleasant. This time was disappointing and disrespectful. I don't think I will bring my car in to your shop again.
Customer Service - 0.5/5.0 -
No respect for customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 ! Great service and the communication with information was awesome
Customer Service - 5.0/5.0 -
awesome
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Was told it would take 4 to 5 days and it took 12. Received a phone call saying it would be ready Friday, didn't hear anything, called on Saturday and was told that it was going to be another week
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Customer service was great! From the reception desk to the tech but the service was not: I took my car in due to a vandalism claim thru my insurance, although I informed the tech that my backlights stopped working after the vandalism they did nothing to fix them. I was told that after the service team spent a "few hrs" trying to determine the issue nothing could be done and they could not tie the vandalism to what happened to the back lights. After I picked up my vehicle I took it to Elmhurst Toyota where they were rapidly able to determine that the issue with the back lights was infact caused by the vandalism. It was a wiring issue that started from the front right of the vehicle, right below where the front bumper was also part of the vandalism. I had to then pay an extra $1k out of pocket since this issue was not determined at the time of service during that done as part of this claim
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Wish there was a little more communication, I know covid has made things difficult. But being informed of any bumps along the way would have been more appreciated. My vehicle was in your possession for a month.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All 10 good excellent for Aron. He is so nice and professional.
Customer Service - 5.0/5.0 -
All 10 good excellent for Aron. He is so nice and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The work looks professional minus the headliner now has dirty spots from the technician who reinstalled it. Also it took 38 days to complete which is entirely too long.
Customer Service - 5.0/5.0 -
The staff was helpful through the entire process
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Quality of the work was fine
Customer Service - 1.0/5.0 -
It was supposed to be a 3 day job but was extended to 2 weeks with no update until I spoke with The manager who did update me outside of the manager terrible customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
A part is missing and I need to get it installed as the dealership forgot too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not recommend this dealership at all. I have told my family/friends of the horrible experience
Repair Quality - 0.5/5.0 -
Vehicle was not repaired properly. Now I have to pay out of pocket for rental and for another collision center to inspect vehicle.
Customer Service - 3.5/5.0 -
Angie from the front desk (cashier) was always polite and took the time to review docs with me. However, every time Josh said he would call, I hardly got a call from him and he would evade my follow up calls which were few. I tried my best to give him the benefit of the doubt but at the end I realized he was just trying to talk his way out of dealing with my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I received status update from Josh Padilla. Although, It was 2 weeks over the target date. I’m supposed to get the car back on June 30th but it end up July 16th and I noticed that the windshield wiper water reservoir has a leak. I had that reported and will bring the car back on my next oil change.
Customer Service - 4.0/5.0 -
Josh Padilla provides status update via email
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It took a couple of days longer than originally expected.