Cook & Sons Autobody Inc
199 Herget St,
Pekin,
IL
61554
USA
In operation 31 years.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering top-notch repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being friendly, professional, courteous, and respectful. Communication stands out as a key strength, with customers appreciating regular text and daily updates throughout the repair process. Timeliness is largely commended, with several repairs completed ahead of schedule. A few customers noted minor areas for improvement, including cleanliness of vehicles upon return and occasional parts-related delays, though these were generally accepted as understandable circumstances. Overall, customer satisfaction is exceptionally high, with many expressing they would not take their vehicles anywhere else.
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Service Quality
"... kind. Helpful. Courteous. Accommodating. The best! The work was done promptly and perfectly. I give them my Xcellent rating."
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"Couldn't ask for better service. Very friendly and efficient. My vehicle was completed on the estimated date with ..."
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"... respectful, answered questions and concerns thoroughly. My car was repaired to the condition it was when I bought it in 2019. Thank you."
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"They are always willing to work with you and back up their work until you are satisfied."
"Absolutely amazing service and job! My car looks like the day i bought it! 100% satisfied with my experience!"
"... I always recommend them to my family and friends. Thanks for the quick turn around after all the parts came in. Wonderful family business!! Thanks again 😊"
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"... in contact with was very nice and knowledgeable. Truck was ready exactly when they said it would be with the exception of weather issues. Very satisfied ..."
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"... are very friendly and informative. I'm especially pleased that the repairs were done in less than 48 hours!"
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"They actually worked with me on the completion time to coincide with my work schedule which helped alot"
"There was a delay in Parts for a couple days"
"The shop sent me messages everyday to inform me of how the repairs were going"
"Communication was great They kept me updated on the progress of my repair. Everyone was friendly. My car looks great! I recommend ..."
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"... friendly and provide wonderful customer service. They provide excellent communication about the process of the repair, and the work completed looks great."
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"Definitely recommend. Liked how you kept me informed by text. All was very friendly and answered any questions I had."
"I did need to reach-out to them twice, but both times they had specific updates for me. Again, just to be fair, during their repair work, ..."
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Susan
(Ford owner)
reviewed 8/24/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Phillip
(Chevrolet owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Performed as promised
Customer Service - 5.0/5.0
Returned Clean
David
(Toyota owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Monica
(Chevrolet owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Danial
(Jeep owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
U did a good job
Customer Service - 5.0/5.0
Returned Clean
Michael
(Mazda owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michele
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lola
(Nissan owner)
reviewed 8/8/26
My Experience - 5.0/5.0 -
Always happy with my experience there, & everything gets taken care of perfectly!!
Likely to Recommend - 5.0/5.0 -
I always recommend Cook’s to my family & friends.
Repair Quality - 5.0/5.0 -
My car looks perfect❣️
Customer Service - 5.0/5.0 -
Always happy with the service I receive.
Returned Clean
Kathy
(Chrysler owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Mattie
(Nissan owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ronald
(Jeep owner)
reviewed 7/1/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Troy
(Chevrolet owner)
reviewed 7/1/26
My Experience - 5.0/5.0 -
Truck looks amazing and done when promised 😎
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks amazing!
Customer Service - 5.0/5.0 -
Great experience throughout
Returned Clean
Chad
(Ford owner)
reviewed 6/29/26
My Experience - 5.0/5.0 -
Very friendly and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Dodge owner)
reviewed 6/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Marsha
(Ford owner)
reviewed 6/24/26
My Experience - 5.0/5.0 -
I'm quite happy with the results of the repair on my Ford Maverick. Staff are very friendly and informative. I'm especially pleased that the repairs were done in less than 48 hours!
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Janet
(Cadillac owner)
reviewed 6/19/26
Likely to Recommend - 5.0/5.0 -
Well please d
Repair Quality - 5.0/5.0 -
Very pleased
Customer Service - 5.0/5.0 -
Was on time
Returned Clean
Jennifer
(Chevrolet owner)
reviewed 6/16/26
My Experience - 5.0/5.0 -
Everyone I was in contact with was very nice and knowledgeable. Truck was ready exactly when they said it would be with the exception of weather issues. Very satisfied with the service I got and will refer to others.
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Lori
(Jeep owner)
reviewed 6/11/26