Crash Champions #0078 Babcock
In operation 15 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Side of car looks brand new.
Customer Service - 5.0/5.0 -
Manager was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer exceeded my expectations as it was very easy to text and communicate with my appraiser.
Returned Clean
My Experience - 5.0/5.0 -
Bill has not done the white glove evaluation… he was just released from the hospital… give him another week
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0 -
I would tell the whole story to them.
Repair Quality - 1.5/5.0 -
You have fixed the damage, but I could see some scratches and paint dots. At the same time inside the there's lots of dust. I think you didn't finish the work properly and I'm not satisfying with the work you've done.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
There customer satisfaction is horrible
Repair Quality - 2.5/5.0 -
I still waiting for call back from case manager for repairs on my vehicle its been 2 week and nothing everytime I call never around
Customer Service - 2.0/5.0 -
I still waiting for call back from case manager for repairs on my vehicle its been 2 week and nothing everytime I call never around
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind and super helpful
Returned Clean
My Experience - 5.0/5.0 -
I was satisfied with the quality of the repair work and the overall communication with the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the repair updates and feedback.
Customer Service - 5.0/5.0 -
The staff was courteous and helpful.
Likely to Recommend - 2.5/5.0 -
The repairs were done at a timely manner , commutation was just poor and no follow ups.
Repair Quality - 2.0/5.0 -
My trunk has a gap on one side and still doesn’t close the right way even after taking it back after the initial repair. Tech Said “ it’s never going to close normal”. and I have a vibration near the point of impact that they were supposed to call and schedule with me for a test drive and never did. I waited over a week for a phone call and never got one. I expressed my concern for potential vibration /shake prior to the repair because of the impact and they ensured they’d confirm, only to find out they never test drove it far enough to notice. I took a picture of the mileage prior to service as well. Poor communication and I’m not satisfied with the repairs.
Customer Service - 3.5/5.0 -
The receptionist was amazing and she communicated well after I had expressed I hadn’t received good communication but the person handling my vehicle only communicated once or twice throughout the repair process just to let me know it was almost finished and then ready for pick up. & never scheduled my test drive.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I could tell that Mr. Webster put a lot of care in repairing my car. When I picked it up was surprised at how new it looked. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the repairs
Customer Service - 5.0/5.0 -
Wonderful customer service. I was kept updated every step of the way and Mr. Webster and the rest of the office were very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very pleased with the workmanship that went into our GMC pickup. The paint job matched our 2020 truck prerfectly…and Thats a real feat. Good work and service with a 😄. Armando Molina and Anna Hinojosa represent your company kindly and professionally.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every detail perfect
Customer Service - 5.0/5.0 -
Anna and Armando could not have been nicer. They were professional and in touch throughout the process. The work was perfection!