Crash Champions #0128 Lombard Roosevelt
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bird is the best. Responsive, reliable, incredibly capable, great rapport with customers… I’d promote him if I owned your business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bird is the best
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Right now I’m 50/50 with recommending this company to anyone. I truly hope that my issues and concerns can be resolved, and then I can comeback with a fair response to this question. Unfortunately, I’m told management is out for Labor Day weekend, so I have to wait till then.
Repair Quality - 1.5/5.0 -
Repairs were mediocre. Crash Champions had my car for 2-weeks with right side passenger damage only. Overall repairs for initial issue somewhat done, but I now have new damage to my vehicle. The same side that was damaged, has a new scratch there on the bottom front-passenger door, that was simply painted over, scratch is still visible & I do not recall this scratch when I brought my vehicle in, if so it was not repaired, but painted over. Also, I now have a ding in my tailgate door and 2-new scratches on my newly repaired/ replaced bumper. Lastly, informed them when I brought my car in that a sensor was going off after being hit, and I get back into the car after their repairs and the sensor is still going off. Obviously issue not addressed, nor resolved. Now I’m told I have to wait til a Manager, named Lewis return after Labor Day weekend before I can get any of my issues addressed. I live out of state and can’t go home, without these issues being resolved. Not happy!!!!!!!!
Customer Service - 2.5/5.0 -
No comment.
Likely to Recommend - 4.5/5.0 -
Very good people
Repair Quality - 4.5/5.0 -
It took a little longer than expected
Customer Service - 4.5/5.0 -
I wasn’t getting the text messages but then they switched to email which worked fine
Returned Clean
My Experience - 5.0/5.0 -
Professional, honest and kept us updated from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people to work with
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Received an estimate for two extra repairs but they were not done. While driving my car home I found a crack in the windshield that was not there before. Rather than being the car back I am going elsewhere and paying out of pocket.
My Experience - 5.0/5.0 -
Thank you so much for such a fine job done on my vehicle, and in a short time frame! Mr. John showed such patience, courtesy and familiarity toward me with some advice and tips about my car! Thank you again for making me and very satisfied customer!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No estoy satisfecho porque el cofre de mi carro le quedó un poco grande a mi carro y la protección del cofre es usada le faltan tornillos de plástico y esta desgarrado la protección
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Primero el tapon del carro no esta ensamblado correctamente sobra una parte hacia delante y en el interior del tapon la protección es usada porque tiene missing parts
Customer Service - 4.0/5.0 -
El servicio esta bien solo el trabajo del body Shop hay que mejorar
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bird was amazing!😉
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not recommended
Repair Quality - 0.5/5.0 -
Poor service, took very long. Broke few things while fixing the car.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck looks great and job was completed earlier than I anticipated