Crash Champions #0134 Decatur
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very, even delivered my car after repairs, as I was out of town.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast work and great communication!
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THESE, GUYS, ROCK. Thank you!!!
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The repair was satisfactory but the inside of my car was full of dust from all of the work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair was great but the customer service left a bit to be desired. For starters, the entirety of the interior of the car was covered in a fine layer of dust that took us an 1hr to clean up. As well, there were candy wrappers (from chocolate that we didn’t eat) on the floor and new scuff marks on the interior molding. Lastly, the car was returned with 10 miles left on the tank, and it was dropped off to you all with 1/4 tank, leaving us to scramble to a gas station. I just feel like these things could have been better addressed before we picked up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Omar took very good care of me. He kept me informed of the progress of my vehicle from day one. I was pleased that the repairs were completed sooner than expected. Also the customer service is great.
Likely to Recommend - 5.0/5.0 -
They do excellent work. You would never know my car had any damage.
Repair Quality - 5.0/5.0 -
Great work, great service!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very and timely service. Omar was very customer oriented and attentive to the demands of repair given the safety risks, and b timing to do the given our need to travel 1000 miles to get home. I would rate the Ponce de Leon location as "exceeds expectation"!
Likely to Recommend - 5.0/5.0 -
Twas my second or third time of car rehab at Setvice King/crash champions
Repair Quality - 5.0/5.0 -
Omar and team executed at a very high level to communicate the significance of the damage and what needed to be done. Part was delivered, painted and demanded very little of time to get it attached, checked performance and got me out of there to go to my granddaughter's graduation ceremony.
Customer Service - 5.0/5.0 -
See above comments.
My Experience - 5.0/5.0 -
Excellent work! Omar, Michael, and everyone else I spoke to was a huge help!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Work looks great, was done quickly, easy to contact
Returned Clean
My Experience - 5.0/5.0 -
Everything went well. The staff was very nice and helped with everything I needed. Will definitely be back if I ever have to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great customer service and great work!
Repair Quality - 4.5/5.0 -
Crash Champions' service was excellent. I was mistakenly called from the office to pick up my car before it was ready, but the car was nicely ready the next day.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The front fender trim and bumper are slightly out of alignment, which I need to return. There is also a paint residue on the windshield that I had to remove with terpentine