Crash Champions #0137 Lawrenceville
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service very knowledgeable quick turnaround
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Crash Champions did an excellent job repairing my car. The quality of the work exceeded my expectations, and my car looks like new again. The staff was professional, friendly, and kept me informed throughout the repair process. I really appreciate their attention to detail and great customer service. I highly recommend Crash Champions to anyone who needs quality auto body repairs. Thank you for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
In general repair is fine but car left dirty and some parts were missing
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Overall repair work appears to be good. The customer service was not. And the billing was completely done wrong. I’m now dealing with the insurance company to get reimbursed
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Communication was non-existent through the repair process. I received only one update that my car was in paint and then nothing. I tried calling the location multiple times, left messages, and got no calls back. I finally went up to the location and found out my car was ready. I will say when you actually talk with someone they are friendly. I was just disappointed overall with the lack of communication.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Jalallhia Dennis was very professional, courteous, knowledgeable and helpful at the beginning and end of the process. The quality of the repair seems very good. Only the length of time required kept the score from being higher. (Jalallhia did keep me informed of the progress) I realize that there are always things which may delay completion. Overall, I am very pleased with your efforts. Ted
Customer Service - 5.0/5.0 -
Jalallhia Dennis was very professional, courteous, knowledgeable and helpful at the beginning and end of the process. The quality of the repair seems very good. Only the length of time required kept the score from being higher. (Jalallhia did keep me informed of the progress) I realize that there are always things which may delay completion. Overall, I am very pleased with your efforts. Ted
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Good but the door still was not repaired correctly. However, you were prompted to with getting me back in to fix it
Customer Service - 4.5/5.0 -
Caleb was very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The parts replaced look good but the bumper looks a little bit unleveled on one side but nothing crazy.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I didn’t have any major infractions against the service I received , not to recommend to other family and friends when needed
Repair Quality - 5.0/5.0 -
I had a positive experience with the service I received. They were very professional , fast service and a job well done which makes me a happy customer. I would recommend their services.
Customer Service - 4.0/5.0 -
The person I dealt with didn’t have a warm and welcoming demeanor but she was polite, respectful and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair completed within time frame.
Customer Service - 4.0/5.0 -
Friendly service agent. Received email to have repair quote on Saturday only to find out that no technician was available on Saturdays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new.
Customer Service - 5.0/5.0 -
Person that called was friendly and it was ready when he said it would be.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The bumper was never been replaced, the bumper shifted starting right after the crash. Those people are very dishonest
Customer Service - 0.5/5.0 -
Very dishonesty
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have extreme dissatisfaction with the service I have received regarding the repairs on my 2020 Lexus ES. I dropped off my vehicle on May 28th and was assured it would be ready for pickup on Friday, June 12th. By June 15th, I had not received any updates, so I visited the shop in person to check on the status. At that time, I was informed that the vehicle was not ready due to minor parts that were missing or lost. I was told that replacement parts were expected to arrive and that the vehicle would be ready the following day. I returned on Tuesday, June 16th, to review the completed work. The quality was unacceptable. There was paint in areas where it should not have been, the repainting on and around the passenger door was poorly executed, and I was informed that a chemical reaction had occurred around the gas intake cover. After speaking with a manager, I was told that the affected areas would need to be sanded and repainted, excess paint removed, and that my additional customer-requested repair—which had been overlooked—would also be completed. I was assured the vehicle would be ready by Friday, June 19th. The following day, I received a call confirming the same details and again guaranteeing that the vehicle would be ready on June 19th. However, by Monday, June 22nd, I still had not received any confirmation, so I called for an update. I was then informed that the vehicle was not ready and that the new estimated completion date was Tuesday, June 23rd. As of today, I am still waiting for my vehicle. This experience has been extremely disappointing. The lack of communication, repeated delays, and disregard for my time and travel are unacceptable. Once I am finally able to receive my vehicle with the proper repairs completed, I will not be returning to this location for any future service.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was render in a spirit of excellence, all of the staff were wonderful , especially Jay. You have a great TEAM
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything about the service we had was done in a spirit of excellence , the staff were wonderful , and Jay was amazing