Crash Champions #0152 Glen Burnie Holsum
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend, I referred my husband to them and he had an estimate done that day I picked up. If I ever did return, I would stipulate I would want my vehicle returned in as clean a fashion as I left it with them - no exceptions. And then I was told I can't wash it for 30 days unless I hand wash it due to painting.
Repair Quality - 5.0/5.0 -
I am 100% satisfied with the repair quality of my vehicle.
Customer Service - 4.0/5.0 -
All communications up to picking up my vehicle were great. When I arrived on 6/8/26 at 8:00 am, I had to wait approx. 15 min for staff to arrive to work in the showroom.
Returned Clean
My Experience - 5.0/5.0 -
I liked that you kept me informed each day the repair was done quickly and done very well. I am very pleased with the result looks like a new car thank you ..
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not satisfied
Repair Quality - 1.0/5.0 -
we were called and said our car would be ready on May 30. My husband had an accident at work and we couldn’t pick up. We came June 1 I believe and my husband found all kinds of things wrong with the car paint drippings on the door, panel clips fell on his face when he looked under my vehicle and a panel in broke right off. My husband said the manager that he was speaking to said they could double back tape it and put it back on, which was unacceptable. So they kept the car we had to go and make sure we could keep our rental longer. I’ve called and still have not received my car yet. My husband said they told him it’d be ready by the next day. We didn’t hear anything. We waited two days I called, only for them to say they were waiting on a part and it should be ready by the end of that day to date I have still not heard back
Customer Service - 2.5/5.0 -
They were nice but should give a pickup date until car is finished
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was ready earlier than expected. Repair was done to such a level that I could not tell that my vehicle had been damaged.
Customer Service - 5.0/5.0 -
Staff was courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There were a couple small issues that was taken care of quickly. The thing that I don’t like is the had no reason to remove my bumper sticker from my rear bumper. My guess is some little crybaby was offended by them. My bumper was not damaged or needed replacing or repaired. Thanks you. That is why I give an 8.
Customer Service - 5.0/5.0 -
Nelson kept me updated on repairs and was very professional
Likely to Recommend - 1.5/5.0 -
Overall, I would not strongly recommend this repair shop based on my experience. While the customer service was professional and communication was good, the quality of the repair was not satisfactory. There are still paint defects on the rear bumper, paint residue inside the vehicle, and the trunk is not functioning properly as it did before the repair.
Repair Quality - 2.5/5.0 -
I am not fully satisfied with the repair quality. The trunk is not opening the same way it was before the repair. Also, the vehicle was returned with paint residue and dirt on the dashboard, doors, and other interior areas. I am not sure if all of it will come off with cleaning. I already reported this to GEICO, and they advised me to contact the body shop directly. In addition, there are some imperfections and paint defects on parts of the rear bumper that I noticed after picking up the vehicle.
Customer Service - 5.0/5.0 -
The staff was polite and respectful during the process, but I was disappointed with the overall repair result and the condition the vehicle was returned in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Poor service, failed to use replacement fender as quoted. The dent that was pulled out was done fairly, but you can see where it was damaged if you look at it from an angle or walking up on the truck
Repair Quality - 0.5/5.0 -
The inside of my truck had sanding debris i.e dust and an oily substance
Customer Service - 0.5/5.0 -
The person that was to get the information to the insurance company failed to supply it. It held up the repair for several weeks
Returned Clean
My Experience - 5.0/5.0 -
Nelson kept me updated to the status of my vehicle. Originally it was going to take 16 days to complete the repairs on my vehicle, it was ready in 5 days! The job was excellent. Thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were very good at communication fast and easy and I had no problems at all. This was a great experience and I would use them 100% again.
Customer Service - 5.0/5.0 -
customer services agree everybody was very nice. They talk very professional.
My Experience - 5.0/5.0 -
Thank you Nelson Shelby and Jocelyn for your professionalism at Crash Champions. 10 out of 10 I do recommend. Blessings to you all🙏🏽🦾