Crash Champions #0198 Oak Park
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The work on my car looks good... Angel kept my informed abt the situation with my vehicle. Great job
My Experience - 0.0/5.0 -
I specifically asked when I dropped off the car for my heat to be looked at since it stopped working since the crash, I was returned my car today and the first thing I asked is if it was addressed or even looked at and was told no. My car was in Crash Champions possession since Nov 29 and no time was taken to address that which really stinks because it’s winter and it’s been insanely cold lately and I am now driving around with no heat still. As well as that I still have loose rubber under my hood that is back to popping out and was flapping around on the highway on my way into work this morning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I rated a 9 because the repairs look great and the car seems to look like new
Customer Service - 5.0/5.0 -
Alberto was amazing and very easy to talk to
Returned Clean
Likely to Recommend - 1.5/5.0 -
Work was well done but took too long and didn't communicate
Repair Quality - 2.0/5.0 -
Repair was done well. Communication was poor, and repair took over 6 weeks. Much longer than expected. Rarely answered the phone, and never returned messages.
Customer Service - 2.0/5.0 -
Didn't answer the phone or return calls. Poor communication of status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Did not complete work and did not get back to me after they said they would once a light got in. Took longer than expected to complete the work they did say they would complete.
Customer Service - 2.5/5.0 -
They were nice but very difficult to get ahold of and did not follow through on work they said they would complete
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went so smoothly with Angel’s help from the estimate to the repair. Excellent!
Customer Service - 5.0/5.0 -
The woman who helped at the front desk along with Angel did a wonderful Job.
Returned Clean
My Experience - 0.0/5.0 -
Overall, I was very happy with the repair & the overall service. However, the experience could have been improved for me if I had been given an estimate of how long it would take (it took 1 complete week) when I dropped my car off. That would have saved me umpteen extra checks on my phone over the intervening days. Thanks for listening!
Likely to Recommend - 4.5/5.0 -
I would tell anyone I referred to specifically ask for an estimated completion date when they dropped off their vehicle.
Repair Quality - 4.5/5.0 -
Overall, I was extremely satisfied with the repair & the service. If I had been given an estimate of how long the repair would take when I dropped off my car (it took 1 complete week), it would have given me more peace of mind.
Customer Service - 5.0/5.0 -
Staff was pleasant & courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I only have one problem. My trunk latch has two missing little prongs that lifts up the inside trunk cover.
Likely to Recommend - 5.0/5.0 -
Crash Champion, did a wonderful job. I would definitely recommend them to all .
Repair Quality - 5.0/5.0 -
Beautifully done work. The cleaning left some white stains on my car seat but nothing major.
Customer Service - 5.0/5.0 -
Great customer service, they make you feel at ease.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks as good as new :)
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good work
Returned Clean
My Experience - 0.0/5.0 -
Hi Crash Champions Collision! This is Mrs Diane Rubio I just realized that the rear lights cover is not snugged in like it was before the accident. They tend to be push out a bit. I don’t want any rain or water to get into them. I need you to take a look at them. Please let me know as soon as possible. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all did a magnificent job to my car. Thank you so much! I will recommend you to friends and family.
Customer Service - 5.0/5.0 -
Customer was very informative and polite.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was not right
Customer Service - 0.5/5.0 -
Manager was not trying to compromise nor deal with the issues
Likely to Recommend - 1.5/5.0 -
They slapped it together as quick as possible with quality a low concern but pleasing travelers insurance a high priority.
Repair Quality - 2.5/5.0 -
When I picked up the car after the repairs, the two scratched door handles weren’t replaced and there was a paint drip about 3/8” wide by 5/8” long running from the front door handle. The scratched/mared passenger side view mirror wasn’t replaced either. They did replace the two door handles and buffed out the paint drip. It took about an hour to wait for. They have not replaced or repaired the passenger side view mirror that was damaged with scratches and paint mares from the other vehicle. The repair they did to the right side doors is adequate but not perfect. New paint doesn’t blend with the rest of the door. They should’ve painted the entire door to make it match instead of cheating out and doing half-rate work.
Customer Service - 4.5/5.0 -
They were kind, professional and were prompt in replacing the door handles and buffing out the paint drip once I called it to their attention. Also polite when refusing to buff out the scratch on the tip of passenger side view mirror mounted on the door damaged by Travelers client side swipe because they have to consult Travelers covering the cost for the passenger side view mirror mounted in the door that was damaged when the camper side swiped my parked car. But their domineer was polite when telling use they couldn’t repair the damaged caused by Travelers client.