Crash Champions #0228 Downtown Slc
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was great starting with the girls at the front and Jack when I dropped off my car. Jack was very attentive and communicative. He called me to let me know when parts were ordered and also when my car was ready for pickup. He took time to go through the warranty on the repairs that were done when I picked up my car. The text updates throughout the process were helpful and appreciated. I was very pleased with the repairs. Overall a very pleasant experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and Jack was very nice and communicative.
Customer Service - 5.0/5.0 -
Excellent customer service and Jack was very nice and communicative.
Returned Clean
My Experience - 5.0/5.0 -
This is my 2nd vehicle brought into Crash Champions. It went really smooth this time as compared to the Covid era. I really appreciate Andria’s management of the repair, and the rest of the team for getting it fixed. It’s nice to be back in my vehicle. Nice job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The length of repair and the repairs were very good. I was a bit disappointed that they didn’t clean up the bed of the truck, and left an old securing bolt and lots of grommets with some sort of metal/glass fragments in the bed of the truck that I had to clean out myself. Otherwise I am very pleased with the repair overall.
Customer Service - 5.0/5.0 -
Very good.
My Experience - 5.0/5.0 -
It’s great to have my suv back , they did amazing job and I was not expecting them to finish it so quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gal at the front desk was very helpful and super nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience! Great staff and amazing service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jenny at the front desk and Camron our repair advisor were great, polite, informative and very helpful!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They did an amazing job on my car
Customer Service - 4.5/5.0 -
Great 👍
My Experience - 5.0/5.0 -
The GM is super sweet and helpful and Cameron is rude
My Experience - 5.0/5.0 -
It looks like everything looks good and you guys getting an awesome job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
I didn't have such a great experience that I would recommend crash champions over any other random place
Repair Quality - 3.5/5.0 -
While the cosmetic work looks great, there was a loose piece of plastic left in the engine compartment that I had to spend time reattaching. And my requests for a pair of headlights (that I would pay for the second of since only one needed replacing) was ignored. I wouldn't have cared if the tech had just said it wasn't possible.
Customer Service - 2.5/5.0 -
The unforeseen delays in the repair process did not bother me as much as not getting any updates regarding the delay. It wasn't until I hadn't had an update and my car had been in for 4 days that I called and was told that nothing had been ordered and to expect at least an extra week.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair looks great so far. It's not finished yet though. We are waiting for the replacement tail light.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No, my vehicle was not completed to my satisfaction. After pickup, I noticed a raised/outward area on the door that was not there when I dropped it off, a run in the paint, the interior door panel/window-lock button area was not fully seated or flush, and now my door locks/beep are not working the way they did before.
Likely to Recommend - 2.5/5.0 -
It was ok people are nice, but my car was damaged. I wanted them to keep my vehicle but said someone would need to pick it up take it to the shop the bring it back which is not convenient for me and I don’t like people driving my vehicles
Repair Quality - 3.0/5.0 -
My car was damaged while being repaired
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
I had a fantastic experience. Explained the repair step-by step even while they work updates the repair. Thank you
Customer Service - 5.0/5.0 -
I had a fantastic experience. They explained repairs step - by step even they work they updated the status. Thank you
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Still waiting on parts to finish my repair...
Customer Service - 2.0/5.0 -
Still waiting on parts for my repair
Returned Clean
My Experience - 5.0/5.0 -
I will always choose Crash Champions!! The communication was superb.. I will definitely recommend them to friends and family!! Thank you Jack for the awesome work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Went great, however had to remove the doors for paint that wasn’t mentioned at bid and I noticed after there was a deep scratch on passenger door
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great and the service was super helpful.