Crash Champions #0239 Laguna Hills
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would tell them about my delays. I still think they do a good job
Repair Quality - 0.5/5.0 -
Well since you insist. Our car had minor front end bumper, quarter and hood repair, really no damage to the radiator or frame. After 7 days in the shop. Im a patient person. The shop called us to pick it up. And it looked like crap. Nothing was aligned. None of the panels were correct. Ive seen better work from a high school auto class. Even the manager was gritting his teeth wondering if I was stupid enough to accept the car. So back it went into the shop. After another week, the work was much better. The manager asked if I have check the oil lately cause it was running rough. Odd question since I just had it serviced a week earlier. The oil was up but the car ran like crap and got worse. We drove it for about a day and took it back. Somehow a fender mount was pushed into the pulley and belts and caused damage. The pulley, belts, seals needed to be replaced. Another week and a half in the shop. Everything was covered by insurance and this is not the first time I have had work done there. Their paint shop is awesome though.
Customer Service - 4.5/5.0 -
The guys were very apologetic and did work hard to correct the issues
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dan and rest of staff were great to deal with. Dan provided very helpful information in response to my questions and was clearly focused on making sure the outcome was a positive one for us. The work was completed ahead of schedule, and based on initial driving of the car the repair work appears to be very well executed. Appreciate that you offer lifetime warranty, and if anything seems out of place after additional driving we'll let you know asap. Thanks again for a great overall experience. Was with friends last night that asked about how our car was doing and I gave a very detailed shout-out for your shop and staff.
Likely to Recommend - 5.0/5.0 -
Dan was excellent to deal with as was the rest of your staff
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Liked the constant updates. People are friendly.
Likely to Recommend - 5.0/5.0 -
Customer service was amazing and I'll be more than happy to recommend this shop to others.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Was told I had a nail in the tire, they didn't fix it, even at an extra charge. Didn't help get car seats in or out of car, was a day later than the quoted repair time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Stephanie was an excellent representative for your company!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job completed two days early thx
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rating service quality as 10.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great place and only place that tells me my alignment was off after being at 5 other car repairs and waisting money on an alignment kit