Crash Champions #0250 The Colony
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with my experience. They kept me updated on status of the vehicle everyday, people I dealt with were also very friendly and courteous. Overall a great experience.
Customer Service - 5.0/5.0
My Experience - 0.3/5.0 -
Extreme Wheel shaking which I explicitly expressed was my main & only concern in person & via email. I don’t care about the aesthetics of the vehicle, I wanted my car to be safe to drive especially since I have young children. If they would not or could not do it then I never would’ve made the claim in the first place and could’ve saved $1000! What is the point of only fixing a car to look presentable but it’s not safe to drive????? Isn’t that the point of insurance is to fix the car entirely but most importantly for SAFE driving?! It was a complete was of time and money when my car hasn’t been properly fixed. If I would’ve known that the claim was only for the appearance of the car then I never would’ve submitted a claim at all! So I’m not satisfied with nationwide or the repair shop quite frankly & that needs to be explicitly stated so people aren’t paying huge deductibles when times are already hard!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Extreme Wheel shaking which I explicitly expressed was my main & only concern in person & via email. I don’t care about the aesthetics of the vehicle, I wanted my car to be safe to drive especially since I have young children. If they would not or could not do it then I never would’ve made the claim in the first place and could’ve saved $1000! What is the point of only fixing a car to look presentable but it’s not safe to drive????? Isn’t that the point of insurance is to fix the car entirely but most importantly for SAFE driving?! It was a complete was of time and money when my car hasn’t been properly fixed. If I would’ve known that the claim was only for the appearance of the car then I never would’ve submitted a claim at all! So I’m not satisfied with nationwide or the repair shop quite frankly & that needs to be explicitly stated so people aren’t paying huge deductibles when times are already hard!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I cannot say enough good things about my experience with Crash Champions, specifically thanks to Nikki! From start to finish, Nikki’s customer service was truly exceptional. She was incredibly accommodating with my specific requests and made sure I was updated every step of the way—balancing regular text updates with prompt, reassuring voice-to-voice communication. When I walked into the shop, she immediately recognized me and greeted me by name before I even introduced myself. That level of attentiveness and warm professionalism is so rare these days. Working in customer service for a major auto insurance company myself, I have very high standards for communication and care in this industry. Nikki completely blew me away and set the gold standard for how customers should be treated.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was very smooth, they completely fixed my car and did an excellent job! Would recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues at this time, tha paint job looks great too.
Customer Service - 5.0/5.0 -
Great customer service; the team kept me informed of the process and anticipated completion dates.
My Experience - 5.0/5.0 -
I appreciate the attention to detail and persistence in making my car look better than before it was damaged, then going above and beyond to meet my schedule for going out of town.
Likely to Recommend - 5.0/5.0 -
Definitely will recommend
Repair Quality - 5.0/5.0 -
Take great care and go above and beyond expectations
Customer Service - 5.0/5.0 -
I felt they genuinely cared and wanted me to be completely satisfied.
Returned Clean
My Experience - 5.0/5.0 -
Nikki kept me updated in every step of the process and repair status and asked if I needed a ride which I did. Car looks great and Nikki was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sal and Nicole are true professionals. They were transparent, kept me informed, and treated me and my time with respect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The paint job was wonderful and my van looks terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the service I received. Gus was terrific. Very attentive, quick to respond and exerted effort above and beyond to accommodate my needs. 😃
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good service and nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was fantastic even though it took more time than i initially thought the communication from Sal was great. He’s a top tier individual
Customer Service - 5.0/5.0 -
Sal was amazing