Crash Champions #0327 Gates
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I will never recommend this shop to anyone. I will actively speak negatively about this shop and franchise. This has been one of the worst experiences in customer service and auto repair in my life
Repair Quality - 2.5/5.0 -
Check engine light was still on at the end of "repair" prompting more shop time
Customer Service - 0.5/5.0 -
Shop did not meet deadlines, was unresponsive and truck was not fully repaired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice job, lady at the desk was very friendly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job on my car. It looks brand new again. Thank you so much!
My Experience - 5.0/5.0 -
Worked quickly to fix my repairs, and kept me informed when problems occurred during the process. Staff were very polite and friendly.
Likely to Recommend - 4.0/5.0 -
Things happen, wrong parts get ordered we’re only human. I would recommend the shop or come back if necessary
Repair Quality - 3.0/5.0 -
Wrong door was ordered which delayed my repair causing more charges for my rental car due to the holiday falling during time of repairs as well. Happy with repairs other than the delay from wrong door being ordered
Customer Service - 3.0/5.0 -
Wrong door was ordered which delayed my repair causing more charges for my rental car due to the holiday falling during time of repairs as well. Happy with repairs other than the delay from wrong door being ordered
My Experience - 5.0/5.0 -
I am very happy with the way my car came out it look awesome thank you so much!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend Crash Champions to all who are looking for repairs for there vehicle.
Repair Quality - 5.0/5.0 -
Since I gotten my auto back it been wonderful .
Customer Service - 5.0/5.0 -
Every thing is good.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0 -
Quality of the repair is just fine. Timing and communication need improvement.
Customer Service - 2.5/5.0 -
Responsive after concerns were raised... would have better if we never got to the point of having to raise concerns!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process has been a bit complicated only because there was prior damage on the car before my ownership but they got my car done within a week and a half. It looks brand new!
Customer Service - 5.0/5.0 -
Taylor was extremely nice and helpful!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had my car less than week after they worked on it. Battery died. I called the shop. They told me they needed to charge my battery a few times and no one told me. I am 9 and half months pregnant and grateful I didn’t go into labor with a dead battery due to their lack of communication.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the overall service. Was kept informed throughout the whole process via texts and phone calls from one of their workers. Also very impressed with the work that was done and looks good as new.
Likely to Recommend - 5.0/5.0 -
I was very happy with the overall process and would definitely recommend the shop again.
Repair Quality - 5.0/5.0 -
Very impressed with how the repair ended up.
Customer Service - 5.0/5.0 -
The communication was excellent and I was constantly informed.
My Experience - 5.0/5.0 -
You did a good job on the car it looks great. I just wish it didn’t take so long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The absolute best I will recommend to them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great
Customer Service - 5.0/5.0 -
Awesome