Crash Champions #0338 Rancho Cordova
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Excellent service and timely repairs thanks for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions did another grey job restoring my vehicle!
Customer Service - 5.0/5.0 -
Great customer service!
My Experience - 5.0/5.0 -
Debra and Juan were great. The service was fast and the work is great.
Likely to Recommend - 5.0/5.0 -
I will send them customers
Repair Quality - 5.0/5.0 -
They did a great job!
Customer Service - 5.0/5.0 -
Debra and Juan were great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a doubt, a perfect 10 out of 10! I would recommend Crash Champions to any friend, family member, or colleague in a heartbeat. Between the flawless repair quality and the exceptional customer service, they made the entire process incredibly smooth and stress-free. It is rare to find a shop you can trust completely, but these guys earn a 10/10 recommendation all day long!
Repair Quality - 5.0/5.0 -
I would absolutely rate my satisfaction with Crash Champions a perfect 10 out of 10! The repair quality on my vehicle was flawless, and they brought it back to looking brand new. The team was professional, kept me updated throughout the process, and delivered top-tier workmanship. If you want seamless, high-quality repairs, this is definitely a 10/10 shop!
Customer Service - 5.0/5.0 -
I would rate my experience a perfect 10 out of 10! The customer service at Crash Champions was outstanding from start to finish. The team was incredibly friendly, professional, and kept me proactive and transparently updated every step of the way. They truly went out of their way to make a stressful situation completely hassle-free. Exceptional service all around!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanh you for fixing my vehicle! You did a really good job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
During drop I advised Sam of the window being misaligned due to impact and he did not check it. They also did not follow up on a timeline of when vehicle would be finished. Their was no cost analysis sent to me for review. Last, I did not receive a statement of itemizations of what was done to the car. Once I received the vehicle it was poorly aligned.
Customer Service - 0.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
There was no communication. I had to call in every single day to check status. The first time I called in just to check status of the estimate the man who answered the phone was basically arguing with me saying that you don’t drop off a car for an estimate, which that’s exactly what I did. And then I just never received any information after that. I kept having to call each day. They kept adding on a day over and over again. And then the day before I picked it up, I called and they said it would be ready first thing in the morning that it was currently in detail never heard from anyone the next day I called them probably around 4 PM and they let me know that it was done. Even though no one called. And then whenever I went to go pick it up. We had to wait another half hour because I wanted to rinse it off because it had never been washed. Which didn’t make sense because they said it was being detailed the night before. Clearly had not been cleaned or detailed. And then I had to bring It back the next day because there was paint or something on three different areas my rearview mirror that got smudged on there during the repair and they had to remove it off. Just kind of a frustrating experience.
Customer Service - 2.5/5.0 -
I already put all my comments in the first one
Likely to Recommend - 0.5/5.0 -
To many issues and seems like it needs better communication within the shop to be ran smoothly.
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
Notifications were not made like promise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I'm not really sold on the Name...but the work product and company are awesome.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great team from receptionist to service manager. Clean n well organized shop area. So yea I'd strongly recommend them
Repair Quality - 5.0/5.0 -
I throughly went over all the repairs and everything was very well done.
Customer Service - 4.0/5.0 -
Customer satisfaction was excellent n the only reason for not selecting a 10 was delays in their completion estimate which were extended twice. No real complaint though as I get it. I just suggest that they allow themselves more time. Under commit and over achieve.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service was easily the best part. Very kind and understanding people, they took very good care of my truck after an accident, and made sure to careful put back on my badges.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car is looking and running good. Very clean looks great everyone was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Slow communication on updates for when the service would be complete and relaying the prope date and time the car would be ready for pick up.
My Experience - 5.0/5.0 -
Everyone at Crash Champions was incredibly kind, professional, and helpful with the repair to my vehicle. The repainting looked great, it’s runs like a dream, and you cannot tell there was any damage to begin with. An extra shoutout to Debra, she as incredibly awesome during this experience.
My Experience - 0.0/5.0 -
The service itself I am satisfied with and the staff was very helpful. I was not happy with your estimate service and the AI program.
Likely to Recommend - 4.0/5.0 -
It’s too far for me to recommend.
Repair Quality - 5.0/5.0 -
The service was great, the staff was very attentive. I do not like the AI text messages. They are confusing and the estimate that it gave for both time of pick up and price were wildly off.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I explained that there was noise coming from underneath vehicle at first they pretended like they forgot then basically called me a liar and refused to fix all the damage. Never let recommend shop do the work. NEVER AGAIN!
Likely to Recommend - 0.5/5.0 -
The\nOnly way to leave a review is to go through all these mandatory questions.I ain't answering them
Repair Quality - 0.5/5.0 -
I told them don't forget to fix whatever's making the sound underneath the vehicle, they said. Okay, the day I was gonna go pick up vehicle. They told me they forgot, so they kept it for another day. Then told me they wouldn't fix it told me I had to take it to a different shop But they didn't think it was from the accident. So I asked him, where's the sound coming from?And they didn't even know.So how do they know it's not from the accident?\nI will never take it to a recommended shop of the insurance company again.It's a scam
Customer Service - 0.5/5.0 -
I told them don't forget to fix whatever's making the sound underneath the vehicle, they said. Okay, the day I was gonna go pick up vehicle. They told me they forgot, so they kept it for another day. Then told me they wouldn't fix it told me I had to take it to a different shop But they didn't think it was from the accident. So I asked him, where's the sound coming from?And they didn't even know.So how do they know it's not from the accident?\nI will never take it to a recommended shop of the insurance company again.It's a scam