Crash Champions #0346 Cooks Lane

4.8 (2,496reviews)
96%
7933 Ederville Rd.,  Fort Worth,  TX  76120
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In operation 8 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,496)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for being friendly, professional, and knowledgeable. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including inconsistent proactive communication requiring them to follow up, occasional minor finish issues such as paint quality and unfastened panels, and isolated cases of incomplete repairs requiring return visits.
AI-Generated from reviews written in the last 12 months
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"Two reasons this repair is subpar. First, the paint color is blotchy with some areas showing more silver color than others. Second, they choose to use a clear ..." Read more
"... I appreciate that. Overall, a good job was done. Car looks and drives great." Read more
"Repairs were complete, thorough, and of excellent quality."
"The right door still makes noise when open… I took back yesterday but still makes noise. Sick ..." Read more
"... Champions were knowledgeable, friendly, and helpful. The repairs were made as promised and even faster than promised. I would refer them to friends and family and use ..." Read more
"My car was done earlier then the date they originally gave me."
"Date kept getting pushed back, was not contacted when this happened I had to call and check the status"
"... favorable. The staff was professional and helpful. My car was completed a few days ahead of schedule which was a bonus! They did install a replacement ..." Read more
"Missed promised estimated completion dates twice with surprises."
"Several weeks of delays that were communicated. Frustrating situation for back to back updates to ..." Read more
"Out of the 56 times I spoke with them, I had to call at least 23 times to verify when my car would be done. Or had my insurance company tell them to reach out"
"Crash Champions made the entire process easy for me, keeping me informed daily, and even helping with my car rental and rental return."
"The whole process was extremely easy and I was kept informed about the progress every step of the way."
"Communication on status of the vehicle was lacking"
"I received multiple timely updates via txt about my cars status. The staff at the location were very pleasant"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody were very nice and good at their job

Likely to Recommend

Repair Quality

Everyone were very nice and good at their job explaining step by step. What going to happen

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great!

My Experience

Everything was handled very efficiently and professionally. The customer service was superb from the technician to the receptionist. The repairs to the damage of my vehicle was excellent. I would definitely recommend Crash Collision.

Likely to Recommend

Repair Quality

Matt, Thomas and Kayla are pros! I was consistently sent updated texts on repairs. The repair remained on schedule as initially given at the drop off. My repair included a damaged headlight replacement, therefore required a couple tweaks for a true alignment. My repair included a much needed trunk wash which I appreciated. Overall I am pleased and have confidence in using them again and recommend them!! Thanks 😎

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Timely completion. Good job.

Likely to Recommend

Repair Quality

Job was complete quickly and ready earlier than anticipated.

Customer Service

Satisfied with job that was done at this point.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

They were great

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerardo stated it's our job and I know it's a job but the way it is done is important, being kind and considerate of the customer. I do appreciate Gerardo's assisting me in every way. The car is just like a new car. Thanks so much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an amazing job and was fast with it too

Likely to Recommend

Repair Quality

They were amazing and fast

Customer Service

It’s was good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very communicative about my cars repair progress and went above and beyond to make sure I got the best. That type of care makes anyone want to come back to them!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matthew was great and extremely helpful!

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