Crash Champions #0356 NW McKinney
In operation 8 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin was amazing helped me out a lot. Would definitely go back
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The work is very subpar. Have contacted Eric and set up meeting with Chris on 7/7. Things were left hanging (unattached). Rubber stripping in door cut. Door (new/replaced) is not flush. Molding replaced had a gap. Many other things. Not happy.
Customer Service - 3.5/5.0 -
Eric has been helpful. Should not have left without doing a review of work. My fault. Assumed the work was done correctly
Returned Clean
My Experience - 5.0/5.0 -
From the moment i came in i was greeted with a smile i would give them all a 10+very friendly people and they did a awesome jod on my vehicle
Likely to Recommend - 5.0/5.0 -
I would go back to them and i would also recommend them if you find yourself looking for a place check them out first
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
None
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication from Eric was non-existent. Literally not one outbound call to us the entire 17 days you had our car. He did not respond to a single text message I sent via the sms communication - and he suggested to me at drop off time that was the best way to communicate. He did not send a single outbound sms message to communicate with me. I left multiple voice mails for both Eric and a senior supervisor and none were returned. Client satisfaction = work quality x Speed of service x communication. You get a zero for communication . There is a zero percent chance I use Crash Masters again. This was a bad customer experience. You get zero stars.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Answer the phone and make call backs quicker :). Other than that, very good experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The process to fix my wife’s car took over three months. Originally time line was supposed to be 4 weeks. Excuses ranged from wrong parts ordered to parts received were defective. Not sure if they overbook amount of vehicles needing to be fixed but I feel assured that if I would have taken car to someone else, it would not have taken 3 months.
Likely to Recommend - 2.5/5.0 -
Would recommend due to convenient location only.
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 3.5/5.0 -
I started with one advisor and then had another 3/4 of the way through the process.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car was not fully repaired, as a new trunk issue arose after the accident. The shop looked at it and said it wasn’t related to the accident. The insurance company told me that Crash Champions said it’s not related, and they agree. Therefore, I was given a car back that wasn’t fully repaired to pre-accident condition. I had a fully functioning trunk prior to the accident. After the accident, the trunk still doesn’t work. And I’m told that it’s more than likely not related, but the problem wasn’t fully diagnosed. So my factual evidence of a fully functioning trunk prior to the accident doesn’t matter because of someone’s hypothesis that the accident didn’t cause it. I have facts. Crash champions has a hypothesis. Insurance didn’t actually lay eyes on the car and the problem and denied any responsibility. I am extremely disappointed, as my service advisor tried to open the trunk when I dropped it off and was also unsuccessful. I was returned a car that is not fully functional, impacting everyday use and resale value.
Customer Service - 0.5/5.0 -
Again, I called multiple times and left numerous messages for my service advisor. I had to go to the shop and talk with them because no phone call was returned. The person I left a message for had a voicemail greeting for someone who doesn’t work there anymore.
Likely to Recommend - 5.0/5.0 -
I once used Caliber for a fender bender and had to wait two to three weeks to even get it into the shop. This shop took it quickly and finished it in what I suppose was a reasonable time. The explanation for the time factor seemed reasonable.
Repair Quality - 5.0/5.0 -
Being able to get the car in the same day as the crash was a plus.
Customer Service - 5.0/5.0 -
Good explanations going in and timely updates by text every few days was helpful
My Experience - 5.0/5.0 -
The repair was done quicker than expected. And the job was well done ! I’m happy with crash champions and I’d go back there again if something happened to my vehicle. thanks guys !!’
Likely to Recommend - 4.5/5.0 -
I would recommend Crash Champions to my friends
Repair Quality - 5.0/5.0 -
My vehicle looks like new after they fixed it!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfying with custom service, professionalism, and communication!