Crash Champions #0367 Sugar Land
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the work you have done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for your professionalism and honesty during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
My experience with Crash Champions was below average overall. Communication was lacking throughout most of the process — I did not receive updates unless I called in myself at the beginning. The biggest issue was timing: the mechanics were not on point, and my car was not ready by the original promised completion date, which was frustrating and inconvenient. I do want to note that Jocelyn was great. She was helpful, communicative, and supportive toward the end of the process, and I appreciate the effort she put in to help move things along. That said, due to the delays and lack of proactive communication, I would not take my car here again unless it was an absolute last resort.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Hello, I am writing to express my concern regarding an issue with my vehicle following recent repairs completed by Crash Champions. My vehicle was in your possession for nearly a month. After I received it back, the car would not start just four days later, and multiple warning lights appeared on the dashboard. I contacted Crash Champions to report the issue and spoke with the receptionist, who informed me that the problem was not related to any work performed by your team. I was advised to contact the place where I purchased my battery. I would like to note that the battery in my vehicle was purchased less than a year ago, making it unlikely that it would fail so suddenly without an underlying cause. Given the short time frame between the completion of repairs and the vehicle malfunction, I am concerned there may be a connection that warrants further review. I am requesting that this matter be looked into more thoroughly. I would appreciate the opportunity to have the vehicle inspected or to discuss next steps to resolve this issue. Thank you for your time and attention. I look forward to your response. Sincerely, L.W.
Customer Service - 1.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
fast body work job, but a little bit trim issue, why not just change the part and make it easier, my car is brand new, no need body work, just do a part replacement
Customer Service - 4.0/5.0 -
friendly and nice people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both John and Arturo were very helpful, considerate, and knowledgable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Quickly set appointment , courteous reps, would expect more economical when paid by self instead of insurance
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
John did a great job at communicating throughout the entire process. He was super friendly, helpful and responded quickly if I had a question. One of the other locations started off the same way, but once the claim was approved through insurance and wok was started I stopped getting updates, they stopped answering calls and dint return calls. John was professional and made the whole experience painless. I would definitely recommend this location over any other in the future!
My Experience - 5.0/5.0 -
The car looks absolutely beautiful and I really appreciate your team's hard work. The color is matched perfectly. Also, thank your team for cleaning my car inside and out.