Crash Champions #0507 Stroudsburg 9th
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I liked the daily notices to let me know the progress and when to expect completion of my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done on time and all looks good.
Customer Service - 5.0/5.0 -
Got truck back when I was told it would be done, and got daily updates by text of their progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
But please address the sensor issue! I took the vehicle to Kelly Nissan, and they said the body work is excellent! They said to fix that sensor would require taking the back bumper off again and repositioning the sensor and maybe reprograming the sensor.
Repair Quality - 4.5/5.0 -
Everything looks good great! The service was performed in a timely manner. However, the backup camera sensor does not align while backing up with different grades. It is showing obstructions that are not there. Example when backing up a hill. There are no obstructions so it must be a misaligned backup sensor. This issue was never a problem before the accident. Again, I am happy with the way the bumper looks. Take care of that issue and it will be a 10!
Customer Service - 4.5/5.0 -
I wanted to put 10 but the camera sensor issue in the bumper is misaligned. I called them August 3rd and have not heard anything back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend all family and friends!
Repair Quality - 5.0/5.0 -
I had an outstanding experience with Crash Champions from start to finish. The entire team was polite, professional, and efficient throughout the repair process. They kept me updated every step of the way, regularly communicating the progress of my vehicle and providing an estimated completion date, which I really appreciated. I had recently undergone a medical procedure and wasn’t able to pick up my car myself. The team made the entire process stress-free by delivering my vehicle directly to my home. That level of customer service went above and beyond and meant so much to me. When my car pulled into the driveway, I honestly thought it looked brand new. The exterior was beautifully washed, and the interior was spotless and looked polished as well. The quality of the repairs exceeded my expectations, and the attention to detail was evident. I couldn’t be happier with the results or the exceptional customer service I received from the Crash Champions team. I highly recommend them to anyone looking for honest, professional, and high-quality collision repair.
Customer Service - 5.0/5.0 -
Excellent. They communicated with me and let me know each step of the process.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always kept us informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked like new again. Nice worker who was helpful in moving items back into my car from rental car.
Customer Service - 5.0/5.0 -
only thing was they never gave me a timeline for when I would get the car back. Only after I called, they said next Friday.
My Experience - 5.0/5.0 -
The paint work was outstanding.The color match is perfect. The shop and work was clean and efficient.The overall experience was better than I expected.I would recommend your shop to anyone.Thank you Tim Bainbridge
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks great. No hassle or issues. Everything went smoothly and my car was ready sooner than expected. Thank you!!
Likely to Recommend - 4.5/5.0 -
I would recommend it
Repair Quality - 3.5/5.0 -
Having to keep push the fender back in not lining up as well as I thought it would might be going back so they can adjust it
Customer Service - 5.0/5.0 -
Customer service was great Nicole and her staff are awesome
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The text notifications were very useful.
My Experience - 0.0/5.0 -
So I would like to say I chose this location because of all the positive reviews about communication. Well boy was that not the case. Let me start off by saying my car was towed by Progressive to the Stroudsburg location they sent me pictures when it was dropped off after hours on Thursday July 9th. I spoke with Nicole prior to closing and she informed me that they have a drop box and my car would be checked in next day. That was not the case. I was first contacted Monday July 13 to sign off on the paperwork in which she told me my car was dropped off that day. That was not the case and I have picture to prove it. They didn’t check my car in Friday and it sat in the lot until Monday. It wouldn’t be that big of a deal but things got progressively worse. First I had no communication until July 16 in which I called and they said that my car was being fixed and just need to be calibrated and should be ready for pick up on Friday maybe Monday at the latest. On Monday I didn’t get a call so I waited and on Tuesday 7/21 I received a call from Nicole she left a message saying that my car would be ready Wednesday. At 2:30pm on Wednesday Nicole called me and left a message that my car was ready to be picked up in Allentown. When I called her back asking why my car was in Allentown she stated that that was the drop off location and that I needed to call that location. When i stated that my car was not dropped off in Allentown she just kept saying call Allentown and was rude I called Allentown and spoke to Lauren who was very professional and helped. She reviewed the file and agree that she wasn’t sure why they had my car because they didn’t work on it it wasn’t checked in Allentown and couldn’t give me a reason why I had to pick up my car an hour away from its drop off location. She agreed to have it dropped back off in Stroudsburg the next day but I could not make the pick up after 10 am. I let Lauren know that I would pick my car up Thursday morning in Allentown because I work close to that location. When I arrived to pick up my car everything was good the car looked great and the Allentown location was a pleasure to deal with. But a few hours later I went to leave work my car wouldn’t start. I called Lauren in Allentown who came over to my job to look at the car. The battery terminals were never tightened.. so she took the car to have it fixed. At this point I’m am beyond frustrated. How can I trust the work that was done on my car when they overlooked tighten the terminals on my battery. The fact that I had no idea of the work that was even done on my car until I picked it up. I was never sent an estimate or called to go over any damages. Thank you Lauren for understanding my frustration and helping me but I’m am so displeased.