Crash Champions #0507 Stroudsburg 9th
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
So I would like to say I chose this location because of all the positive reviews about communication. Well boy was that not the case. Let me start off by saying my car was towed by Progressive to the Stroudsburg location they sent me pictures when it was dropped off after hours on Thursday July 9th. I spoke with Nicole prior to closing and she informed me that they have a drop box and my car would be checked in next day. That was not the case. I was first contacted Monday July 13 to sign off on the paperwork in which she told me my car was dropped off that day. That was not the case and I have picture to prove it. They didn’t check my car in Friday and it sat in the lot until Monday. It wouldn’t be that big of a deal but things got progressively worse. First I had no communication until July 16 in which I called and they said that my car was being fixed and just need to be calibrated and should be ready for pick up on Friday maybe Monday at the latest. On Monday I didn’t get a call so I waited and on Tuesday 7/21 I received a call from Nicole she left a message saying that my car would be ready Wednesday. At 2:30pm on Wednesday Nicole called me and left a message that my car was ready to be picked up in Allentown. When I called her back asking why my car was in Allentown she stated that that was the drop off location and that I needed to call that location. When i stated that my car was not dropped off in Allentown she just kept saying call Allentown and was rude I called Allentown and spoke to Lauren who was very professional and helped. She reviewed the file and agree that she wasn’t sure why they had my car because they didn’t work on it it wasn’t checked in Allentown and couldn’t give me a reason why I had to pick up my car an hour away from its drop off location. She agreed to have it dropped back off in Stroudsburg the next day but I could not make the pick up after 10 am. I let Lauren know that I would pick my car up Thursday morning in Allentown because I work close to that location. When I arrived to pick up my car everything was good the car looked great and the Allentown location was a pleasure to deal with. But a few hours later I went to leave work my car wouldn’t start. I called Lauren in Allentown who came over to my job to look at the car. The battery terminals were never tightened.. so she took the car to have it fixed. At this point I’m am beyond frustrated. How can I trust the work that was done on my car when they overlooked tighten the terminals on my battery. The fact that I had no idea of the work that was even done on my car until I picked it up. I was never sent an estimate or called to go over any damages. Thank you Lauren for understanding my frustration and helping me but I’m am so displeased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was done in less than a week. I’m very surprised and very glad to have my car back in decent timing. Car was polished beautifully thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good communication on keeping me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
They did a good job, but they charge too much, I feel they not being honest with the price.
Repair Quality - 4.0/5.0 -
My car has a small simple fix which it was a few scratches and a take out paint in the right side of my bumper, they get it done in a few dates, which it was great and they leave the car that you will not noticed it was a small damage, but the only thing that I didn't like is, that they're too pricey, they charged me $2,000 dollars of something that they didn't even replace my whole bumper, and the reason I get it fix there is because I was going to get rembolse my money back with the insurance, otherwise I would have done it some were else, and also because it was closer in the area and it was convenient for me, but I feel that it was no consideration with the price, so how can you trust a place like that were they over charged you with some so simple? I don't know if I will be back.
Customer Service - 4.5/5.0 -
The customer was nice and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was super and friendly
My Experience - 5.0/5.0 -
Great communication! I knew your the repair process was at from beginning to end!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Always good work at your shop!
My Experience - 5.0/5.0 -
The expectation of a good job was put to rest by the people who performed the work on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs look great. Well done. Nice that the car was cleaned. During the repair I was a little confused with the texts I was receiving stating that the repair will be done in 16 days. All in all I’m very pleased.