Crash Champions #0524 Lancaster
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I am very pleased with the entire experience. Crash Champions got my car in right away, were extremely helpful with all my questions, kept me informed of the progress on my car on a daily basis, and quickly completed the job. Everyone was very friendly and so helpful. Extremely pleased!!
Likely to Recommend - 5.0/5.0 -
It was a very good experience from start to finish. I highly recommend this establishment for all of your body shop needs
Repair Quality - 5.0/5.0 -
Extremely satisfied, everyone was very helpful and very friendly, repairs were done in a timely manner. I was very pleased with the entire process.
Customer Service - 5.0/5.0 -
All my questioned were answered in a very friendly manner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great from start to finish
Customer Service - 5.0/5.0 -
Great communication, friendly, wonderful to work with
Likely to Recommend - 3.5/5.0 -
With this experience I need to say that the communication needs to improve.
Repair Quality - 3.5/5.0 -
Cable not connected and don’t know where it goes
Customer Service - 3.5/5.0 -
Lacking in communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and customer service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My truck is as good as new even better!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and very professional
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair on the car exceeded my expectations the only thing that needs improvement is commutation with progress on repairs and when the car is finished
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work was done great but communication was poor and car was not completely clean. Car door had paint like stains on passenger door that weren’t there before
Repair Quality - 4.5/5.0 -
The outside of the car looks just like it did before which is great but I found paint-like stains on the inside of the car passenger door that weren’t there before and haven’t been able to come out
Customer Service - 2.0/5.0 -
In all honesty it wasn’t good at all. The completion dates kept changing and they also weren’t changing accurately. I also called at one point to check in the completion as serval days had passed since the completion date and I was supposed to get a called back and never did. Thankfully the website shows If the car was completed but if the dates couldn’t be changed accurately I would have liked to have at a least received a call to let me know about the date change on the supposed date of completion if things were running slower.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful customer service. Patiently explained delays that were out of the their control. Car looks fantastic. Cleanest it has ever been and no sign of dent.