Crash Champions #0566 Rockwell
In operation 6 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The communication from beginning to end was very great. I always knew the part of the process that the car was in. Leo kept me updated and was so genuinely friendly and helpful, along with all the staff I interacted with. Great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. They finished my car well before the initial estimated time.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The final repair product was amazing! He looks better than when it was new! And everyone was so very nice!!! Thank you
Likely to Recommend - 5.0/5.0 -
THEY WERE OBVIOUSLY FOCUSED ON EXCELLENCE! THE FINAL PRODUCT WAS AMAZING!
Repair Quality - 4.5/5.0 -
rated 9 ONLY because the amount of time it took to finish (1 month). everything and everyone was a healthy 20
Customer Service - 5.0/5.0 -
people (all were very curtious and friendly, knowledgeable and a pleasure!)
My Experience - 5.0/5.0 -
I had the absolute BEST experience. I was relaxed knowing my car was in good hands, all staff were so kind and friendly. The text communication was perfect and kept me in the loop. And the work completed looks beautiful!! Thank you so much to the whole team who made all of this happen!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Anthony was so kind and so helpful. He made sure to help me find the best solutions for some out of pocket fixes, and prioritized the car when we had to have it back for a trip out of state. The whole team was amazing!
My Experience - 5.0/5.0 -
Cannot thank Armando and his team enough! They are truly kind and professional.
My Experience - 5.0/5.0 -
Everyone @ CC was fantastic. Whatever you're paying them is not enough. They're worth their weight in gold.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was excellent !
Customer Service - 5.0/5.0 -
Again ,highest marks!
Returned Clean
My Experience - 5.0/5.0 -
Armando and his team were great to work with. They handled our claim quickly, and talked us through the process and expectations. We experienced a very minor delay, which they communicated right away and made sure everything taken care of. Thank you for your hard work and getting us back in the road!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very nice to work with and my car looks new again!
Customer Service - 5.0/5.0 -
Again - so nice! And helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Lexus NX 350 looks absolutely beautiful! They did such a thorough job and kept me updated throughout. What a great group of people!
Customer Service - 5.0/5.0 -
See other comments. America and Armando were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The only reason I’m giving a 2 is because the lady at the front desk was supper helpful and sweet of not id give it a 1. Repair time went on for longer than 5 weeks pickup time was pushed back 9 times
Customer Service - 4.0/5.0 -
Once again giving an 8 because the lady in front was so sweet however the manager or head of staff wasn’t on top of things like they should have been.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very disappointed in this experience. Although the team tried to make it right in the final stretch with their kindness and rush to finish, which was appreciated, the whole process was surprisingly terrible. I’ve never been repeatedly lied to. The specialist was eventually fired or let go in the middle of the work being done on my car, but there was no oversight into his work, or lack of work, so I, as the customer had to suffer by waiting a extended period of time, spending money on a rental until they fixed my car. This might have been an outlier for this company but if this is how you manage your business and employees, I hope you course correct so no one else has such a bad experience.