Crash Champions #0603 Caldwell
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication on daily progress.
Likely to Recommend - 3.5/5.0 -
I think I had a problem understanding exactly what they were going to repair.
Repair Quality - 3.5/5.0 -
I have reliability concerns with my vehicle. The steering wheel has a slight give in it that scares me. I have to be super hyper vigilant to keep the car in its lane. The Dashboard is not the way it was previously set and I don't understand the new icons. Also, my car was not garaged while it was in shop. I had washed it before the accident so it was fairly clean when I delivered it to the shop foor repairs. It rained while it was being repaired so it was dirty and spotted when I picked it up a few days later.
Customer Service - 5.0/5.0 -
Receptionist was very personable. Communication from the shop was a little sporatic.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and done in half the time promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was completed in half the time , car looks amazing. Thank you
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 2.0/5.0 -
Wouldn’t recommend.
Repair Quality - 2.0/5.0 -
I’ve been finding boots that are loose, fenders are not aligned, hood is not aligned among other items. I’m not happy at all with workmanship done.
Customer Service - 4.0/5.0 -
Customer was ok, kept me updated but it’s a hassle trying to get ahold of them. You have to navigate thru a lot of automated phone systems.
My Experience - 5.0/5.0 -
I appreciated being kept informed regarding what was happening with my car. I also was excited that my car was finished and returned earlier than expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with being told the status of my repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The folks at this location are kind and professional the work was great and timely i felt cared for and appreciated there handling of everything.
Likely to Recommend - 5.0/5.0 -
I will
Repair Quality - 5.0/5.0 -
The technician was informative and friendly and very professional. Im greatful for everything.
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
My Experience - 5.0/5.0 -
The car looked almost brand new. Your team did an excellent job. I’m very pleased. Thank you.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love that I was sent updates on my car the whole time. Scott was super nice and went over everything
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good customer service very detailed of the repair process at pick up
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They’re really good. I like their service really nice people. Good to work with them. Thank you for you. He’s doing with us.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Jag looks great and I was kept informed during the entire process of repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Paint didn’t match
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them to anyone who may need a place to take their car for body work
Repair Quality - 5.0/5.0 -
The employees where very nice great customer service and they did an amazing job fixing my car and kept me up to date with where they were in the process of fixing my car.
Customer Service - 5.0/5.0 -
The employees where very nice great customer service and did a great job at keeping me in the loop on where they were in the process of fixing my car
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The color match from the replaced fender to the front bumper is not very good. I would think you could blend it.
Customer Service - 3.0/5.0 -
Once my car was IN the shop it was great. BUT initially it wasn't very good. I walked in for an estimate and the first question was if I was going to through insurance or not. Why does that matter for the estimate? I was told it was because certain guys do estimates for certain companies. Do you repair different for GEICO vs Progressive vs Farmers? Or is a repair a repair? Anyway, I would have liked to have an estimate done without hassle. It took the guy 3min.
Returned Clean
My Experience - 5.0/5.0 -
Scott kept me informed, which made me not worry so much. The whole team was super.
Likely to Recommend - 5.0/5.0 -
100% I would recommend
Repair Quality - 5.0/5.0 -
Fantastic job, friendly staff
Customer Service - 5.0/5.0 -
Super service