Crash Champions #0613 Manhattan
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship. I’ve done business there for years. Even better than the previous owners. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Why isn't -10 an option because that is the likeliness of a recommendation. I will actively steer customers away.
Repair Quality - 1.0/5.0 -
This job took about 6 months to be completed. I understand that their was a delay due to materials being shipped, but I continued to check-in and stay apprised of the situation. If you take out the shipping time for the materials the job still took an unreasonable amount of time. Communication was also poor. I had to stay on top of it myself. I was rarely contacted to update me on the situation without me initiating communication. Would not recommend!!!
Customer Service - 0.5/5.0 -
see previous comment
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Took a little longer and cost more than expected but seriously quality work. Paint match was excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just took a lot of time than I anticipated….. may be it’s a supply chain issue or aftermath of Covid delays! Otherwise very friendly crew and great work!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done, Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already did :)
Repair Quality - 5.0/5.0 -
Thank you for all your help!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was excellent to deal with. Jenny and Doug had excellent customer service and were a pleasure to deal with. I also had excellent experience with Kendall but I believe she no longer works there. Thank you! Eve Nelson
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Did very good work except on the chrome lettering on side of my truck. Charged me and my insurance for new lettering and then installed old lettering with some generic stick on tape that you can see raised up on the vehicle. It also has excess of the sticky tape sticking out from the letters where it was not cut correctly. Almost like they used a dull knife to cut the tape material and it didnt cut it sort of ripped. Other than that they did great.
Customer Service - 5.0/5.0 -
Everyone was friendly and attentive to me and my needs.
Returned Clean
My Experience - 5.0/5.0 -
Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service! I was paying out of pocket for rental car (since insurance only covered 30 days, that ended before my car went to the shop). They worked diligently to get my car done as quickly as possible to limit additional out of pocket cost and I appreciate that so much. Every interaction with everyone was so positive. And, they did a great job with repairs (major damage due to collision with a deer). THANK YOU! I will definitely recommend Crash Champuons Manhattsn to others.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication and excellent quality
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful and good at communicating!! They did a nice job with my vehicle. I highly recommend 👌