Crash Champions #0621 Federal Way
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The response to my auto claim was swift and professional. They worked seamlessly with my insurance company. Thanks to everyone. Service was even completed more quickly than expected. Kudos.
My Experience - 5.0/5.0 -
Everyone was respectful that I had do deal with from the receptionist to Tara and everyone who answered the phone the couple times I called. Thank you to everyone really appreciate the Professionalism!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Took way too long.. Looks great..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great, can't tell it was damaged..
Customer Service - 5.0/5.0 -
Got back to me with every question I had..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is now a leak on the driver's side in the roof, maybe from the rail. There was no leak before I dropped the car off. I have photos if you would like. I would like to get this repaired as soon as possible to decrease the amount of water damage. Thank you.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Length of time between estimate and actual repair was 4 months
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Excellent communication the entire time. Very happy with the repair to our old family member. Thanks again. M. Rogers.
Likely to Recommend - 5.0/5.0 -
Of course.
Repair Quality - 5.0/5.0 -
Very happy with the entire experience. Thank you.
Customer Service - 5.0/5.0 -
Excellent communication from everyone at the Federal way Wa. Shop. Very happy with the quality of work performed on our beloved Volvo.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much. Everyone was super friendly and professional. The insurance process was easy and so was the car rental. I was updated on the status of my vehicle throughout and my repairs look fantastic. Thanks again for the great service! 👍
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you all at Crash Champions, I am completely happy with the repair work done on my car. The entire staff was very professional and courteous through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
If you guys fix the mistake I will reconsider.
Repair Quality - 1.5/5.0 -
You guys got white paint over my black car. Overspray from a different vehicle? I am not happy with the results.
Customer Service - 5.0/5.0 -
Customer service was good.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and my car looks good as new!