Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Bianca was awesome! Kept me updated with my cars repairs. Much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bianca was great to work with. She kept me up to date, which I greatly appreciate.
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent! Everyone was pleasant and welcoming and my vehicle was done quicker than expected. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service and communication
Customer Service - 5.0/5.0 -
Outstanding!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joey was so responsive and great to work with! We’re so grateful you took our car and did such a wonderful job and much faster than we anticipated!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Nice job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
4 months to repair is beyond reasonable
My Experience - 5.0/5.0 -
It was a pleasure working with Joey of your staff. I was kept very informed on the status of the repair of my vehicle and I was very delighted that the work was completed ahead of schedule. I will highly recommend Crash Champions to anyone that needs any repair work done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the. Exceptional quality of work that was provided
Customer Service - 5.0/5.0 -
Joey provided superior customer service. I am thankful that the repair was completed ahead of schedule
Returned Clean
My Experience - 5.0/5.0 -
Quick, fast, friendly, super helpful. Thank you for such a positive experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was quick and looks great!
Customer Service - 5.0/5.0 -
Bianca was so helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I picked up my car and the blinkers weren’t working so I had to bring my car back to fix which was a total hassle considering I had to put my dog down the same day. So that was the last thing I wanted to deal with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The best customer service i have seen in a long Always kept me up to date. The work on my vehicle was perfect. Looked great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best service ! Alway kept informed. Car is beautiful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
They overcharged me and the travelers and no one seems to care. I really fine this assnine, that you would pay them.
Customer Service - 0.5/5.0 -
No comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good job made it look better
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bianca was so patient and always keeping me updated. Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service. Bianca was very patient and very clear
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great Job. Looks like new
Repair Quality - 5.0/5.0 -
It was a great experience loved that they kept me informed on what was going on.
Customer Service - 5.0/5.0 -
Really friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
It took a little longer than some places but Bianca was amazing I would definitely recommend
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After a mixup between the scheduling folks and the customer service folks. Everything went smooth as silk. Joey took care of us got the problem Handled quicker than expected and the completed product was more satisfactory.