Crash Champions #0627 Thornton Pearl
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Super kind and friendly! Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing customer service! Fast, reliable, and quality repairs. My car looks better than ever. Thank you for your updates and friendly service and transparency.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent, fast, quality service
My Experience - 5.0/5.0 -
Was very satisfying how they fix my truck
My Experience - 5.0/5.0 -
Great service always kept me informed during the process. And my vehicle looks great. Destiny was awesome. Also very clean. Thank you for everything.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
My car was taken care of quickly and looked great when I picked it up. I appreciate it being washed and vacuumed on the inside. We were told along the way what was happening to our car. The drop off and pick up process were easy.
My Experience - 5.0/5.0 -
These guys were so good to work with!! Thank you for the smooth experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quick work
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Paint run in passenger front fender, pits in paint finish same fender. Scratches in hood passenger side where it was masked for paint. Fender wheel well trim has a gap and you can see the retainer clips pulling away behind it.
Customer Service - 2.5/5.0 -
Communication was great, quality of work not satisfactory
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray was amazing kept me informed all the way through the process
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Waited more than a month but still could not find the part needed.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The service was good, only the part that is needed for my car was not yet installed due to the non-availability of the said part.
Customer Service - 4.0/5.0 -
When I take out my car (my car was already at crash champion garage for 37 days) temporarily, while waiting for the impact bar, the lady at the front desk was insisting that I have to sign the agreement first before I can take my car which I refused because in that agreement it says that I rejected the service of crash champion which is not true, so I said I will sign it but I have to write a note that I do not reject the service, I am just taking my car while waiting the parts to arrive then I will return my car for the installation of the impact bar. Then, Mr Ray came and made a note in that agreement that I do not reject the services. That’s the time I signed the said agreement.
My Experience - 5.0/5.0 -
Meli is amazingShe is the reason that I decided to drive twenty minutes instead of five. To your location instead of the one that was very close to me. She even let me know that the one close to me could help me even though I was dealing with bristol west, which was the company for the person that hit me. She was honest and helpful, and I really think that she deserves a raise.Because if she treats everybody like this, she's amazing.And she's a gift. I was thrilled with the communication from your whole team.I was overjoyed when I got in my car and it was vacuumed out.I was in shock, I run a dog rescue.I also do hospice, and I'll be honest.I don't have time to clean my car.So it was so kind that it was washed and vacuumed, and I really, truly appreciate your team.I will send anybody and everybody that I know that needs any sort of work done on their vehicles to your location.Thank you so much for the wonderful experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Im so happy with the communication and professionalism of your staff. Thank you Shoni
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is our second time using Crash Champions (this year) for our car repair services and top to bottom it could not have been easier. From the friendly front desk, to the warm and helpful updates from Destiny and the team via text, to the great quality and quick repair work, we are thankful to have found CC. Please pass along our gratitude to the team. We will be recommending and referring all that are in need of collision services to Crash Champions.
My Experience - 5.0/5.0 -
Everyone that I had contact with was wonderful to work with. The work on my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Destiny was incredible and very informative. I’m unsure how much control she had over the cleaning and detailing of the vehicle after service. But it was absolutely disgusting inside. Trash all over the place and it was to the point where I couldn’t touch any surface on my dash or wheel without a disgusting black grease getting everywhere. They did not clean the inside at all unfortunately. The car runs good so far. There is a rattling noise that comes from the front inside of the car when I drive on the highway. Unsure what is causing that or if that will cause problems later.
Repair Quality - 3.5/5.0 -
Destiny was incredibly lovely and super communicative! She made the whole process much easier. However, I will say that some things that were said to be fixed did not get done: 1)) there was a large scratch on the back of my car that I was told would be buffed out and painted. It happened during the theft and should have been fixed with everything else. It wasn’t. 2)) I was told the inside of my car would be detailed. When I got my car back it was absolutely filthy inside. Trash in the door cubbies, black grease ALL over the place (mirrors, dashboard, overhead lights, door handles, etc.), and weird sticky stuff on the steering wheel. I had to deep clean and sanitize my car two separate times in order to make it feel semi-normal inside again. That being said, the car runs well so far, aside from a strange rattling noise from the inside when I drive on the highway (I have no idea what that could be). At the end of the day, my car got fixed and it’s drivable. It’s definitely not to the same standard that it was before it got stolen and damaged, not sure it ever will be. Overall rate my experience a 7/10
Customer Service - 3.5/5.0 -
Destiny was incredibly lovely and super communicative! She made the whole process much easier. However, I will say that some things that were said to be fixed did not get done: 1. there was a large scratch on the back of my car that I was told would be buffed out and painted. It happened during the theft and should have been fixed with everything else. It wasn’t. 2. I was told the inside of my car would be detailed. When I got my car back it was absolutely filthy inside. Trash in the door cubbies, black grease ALL over the place (mirrors, dashboard, overhead lights, door handles, etc.), and weird sticky stuff on the steering wheel. I had to deep clean and sanitize my car two separate times in order to make it feel semi-normal inside again. That being said, the car runs well so far, aside from a strange rattling noise from the inside when I drive on the highway (I have no idea what that could be). At the end of the day, my car got fixed and it’s drivable. It’s definitely not to the same standard that it was before it got stolen and damaged, not sure it ever will be. Overall rate my experience a 7/10
Returned Clean
My Experience - 5.0/5.0 -
Customer service was amazing was quick and great with updates and made my car shine like the stars great people especially destiny
Likely to Recommend - 5.0/5.0 -
Great customer service
Repair Quality - 5.0/5.0 -
They worked on my 2021 bmw and it came out perfect just like bought it great experience
Customer Service - 5.0/5.0 -
They were great at explaining and great on giving me heads up on the vehicles
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and caring about end results to be beyond exceptional. Great group of people and company