Crash Champions #0632 Eagle Ranch

4.6 (5,010reviews)
91%
9111 Eagle Ranch Rd NW,  Albuquerque,  NM  87120

In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (5,010)

My Experience

An amazing experience from start to finish!

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Returned Clean

My Experience

Great service and professional staff. Would highly recommend to others.

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Professional work and staff. Definitely would recommend.

Customer Service

Special thanks to Marcos and also the ladies at the front desk.

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Great customer service. Great people.

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The only advantage is that my insurance works with Quanz. Otherwise, I would take my car somewhere else.

Repair Quality

The repair was fine, but there is a large crack in my windshield that has yet to be replaced. It has been a week since I received my car and l have nor received a phone call on the status of the windshield.

Customer Service

Noah has not returned my calls this week about the windshield replacement. Also, when I needed to switch to insurance rather than out of pocket, Quanz said it couldn’t be done. However, my insurance adjuster called and made it happen.

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My Experience

Thank you completing the repair expediently.

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My Experience

When the repair time came out to be twice as long as initially appraised I demanded that the car be prepared for me to pick it back up as I was not satisfied with this change of schedule. I was told that my car rental charges would be covered for the rental days exceeding the initial appraisal. However, while the time and mileage of the rental was covered, the insurance was not. This is wholly unacceptable.

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Customer Service

After being given a repair-time estimate twice as long as the original estimate after dropping my car off, I demanded they give back my car. To convince me otherwise they promised to compensate my rental car charges for the days over the original assessment. However, they only covered rental time, not the insurance. When they promised to “cover the rental” I assumed that meant all costs associated with it and I don’t think it’s irrational to do so. Side note: the appraiser spent all of 30 seconds (if that) looking at my car. I had the same repair done by a previous shop (because reasons) and the appraiser spent 15 minutes looking at my car. Guess what, that shop got the appraisal time correct.

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Repair Quality

Automatic text messages made me leave work early multiple times just to find out my car wasn’t even started both Times when I called to the store they said I didn’t call and we didn’t talk on the phone when I have the call receipts just bad communication skills

Customer Service

Bad communication rude. Front desk

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Noah Smith was great

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My Experience

Great communication! Quality craftsmanship!

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Repair Quality

Quality of repair was great! Communication was excellent! Car was clean upon pick up, however there was a vape wrapper left in the car. Also, I have a figurine on my dashboard which was obviously mishandled as it was very loose.

Customer Service

Very friendly and professional

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My Experience

Vehicle was repaired 5 days before the due date. That was fabulous!

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