Crash Champions #0664 Topeka
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
As with all bad experiences, this one will be mentioned frequently and I will insist others look elsewhere for car repair. Will also be sharing my experience with my insurance company in hopes that they will send others elsewhere.
Repair Quality - 0.5/5.0 -
My car was not completely ready for pick up a day after they said I could pick it up. They almost insisted I pay with a money order because their card reader was down. They left trash in my car. They replaced one headlight as part of the insurance work. I told the if the old headlight looked significantly different than the new one I wanted to pay out of pocket to replace both. They insisted they could just polish the old one and would just charge me for the polishing instead of a new headlight. They disconnected my front driver side speakers. They neither replaced both headlights nor polished the old one. Worst of all, my driver side window no longer seals properly and there is a god-awful whistling sound at speeds over 50 mph. I WILL be getting that fixed, but the pain of securing alternative transportation a second time is very frustrating. If I knew how my car would come back to me, I may have elected to just leave the damage.
Customer Service - 1.5/5.0 -
Almost insisting on me getting a cashiers check was a bit much. Forgetting I was in the shop at times didn’t help either.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not fault of shop but it took a long time to get vehicle back. My understanding it is due to shortage of parts and supply chain issues. Also, outside temperature gage not working.
Customer Service - 5.0/5.0 -
Great really excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
As far as I can tell at this point, the repairs look great. I was not impressed with the wash job and the way my driver side mat us were left. The vehicle was very clean when I dropped it off.
Customer Service - 3.5/5.0 -
The girl that took care of me at the desk was nice and efficient. I definitely think there is at least one piece of correspondence or a letter from someone posted on the wall that has profanity I didn’t enjoy reading. I’m certainly glad that my grandchildren were not with me to read it. It is not professional at all. The only little thing was that the vehicle she transported me to get my rental was a bit rough and needed cleaned up. I think this would make your company look a lot more professional if you took care of these two things.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Replaced the plastic portion of my bumper beautifully!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop for repairs.
Repair Quality - 5.0/5.0 -
I had been involved in a hit and run but only a dent in rear bumper nothing to the frame. I had a rental paid by my insurance and only needed it one night, they had my car fixed the day after I dropped it off.
Customer Service - 5.0/5.0 -
Everyone was very helpful and kept in touch to let me know what the following steps would be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was great. Very friendly and professional.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Communication was severely lacking. And it was an inconvenience to bring to car back after two imperfections were noticed.
Customer Service - 3.0/5.0 -
There was no communication while it was being worked on. However when I did speak to people they were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both Coley and Matt were very professional and it was apparent that they wanted the customer to be 100 percent satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Coley was great and his customer service was phenomenal!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very please with the service and quality of the repairs- I would certainly recommend Crash Champions to a friend.
Repair Quality - 5.0/5.0 -
Very pleased with the repairs.
Customer Service - 5.0/5.0 -
Great communication from start to finish. I stopped in a couple of times with questions and someone always got an answer for me!
Returned Clean
My Experience - 5.0/5.0 -
Great job in a timely manner. I appreciate the service your shop provided!
Likely to Recommend - 5.0/5.0 -
Matt did a great job getting us in and out with no issues. Would highly recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was told if a gieco customer comes in it will have priority and our vehicle will be set aside. They didn’t have the correct door handle when we picked up the car on the 18th They were supposed to call when the door handle came in on Tuesday (22)so we could bring it in on Wednesday the 23rd. We called them Wednesday and they located the handle so we could get it replaced. Not very professional customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
It does not appear that this repair (new window weather stripping) has solved the excessive noise problem with the driver's side window. I will call for appointment to see what else we can try.